IT Support Consultant

Job description Join Amaris Consulting and become part of an international team dedicated to delivering innovative solutions in the retail sector. As an Information Systems & Technology Support Consultant, you will play a pivotal role in ensuring the seamless operation, security, and advancement of our information systems and IT infrastructure across Hong Kong, Macau, and Taiwan. You will collaborate with cross‑functional teams to support business growth, deliver high‑profile projects, and uphold the highest standards of compliance and service. Your missions Oversee the operation, maintenance, and upgrade of core business information systems, including POS platforms, inventory management systems, logistics software, and Microsoft 365/enterprise collaboration tools, ensuring data accuracy, system interoperability, and alignment with regional business processes. Manage end‑to‑end operations of IT infrastructure (LAN/WAN/WiFi networks, desktop/mobile devices, server systems) for Hong Kong, Macau, and Taiwan locations, monitoring performance, troubleshooting issues, and ensuring 99.9 %+ uptime for systems critical to retail and office operations. Lead cross‑functional IS&T projects, including new store opening system/infrastructure set‑up, office relocation tech integration, and system upgrades—from requirement definition and vendor management to deployment, user training, and post‑launch support. Plan and execute IS&T solutions for high‑profile retail events (e.g., WOF, MTO, trunk shows, product launches), including temporary system configurations, network set‑up, POS deployment, and real‑time technical support to ensure smooth event operations. Deliver L1/L2 technical support for information systems and IT infrastructure to store and office users, resolving ≥ 80 % of issues within 24 hours. Ensure regional IS&T operations comply with global IT policies, data privacy laws (e.g., Hong Kong PDPO, Taiwan Personal Data Protection Act), and luxury retail industry standards. Your profile Academic background: Bachelor’s degree in Information Systems, Computer Science, Information Technology, or a related field. Experience: Minimum 4 years of progressive experience in Information Systems and Technology (IS&T) management, with at least 3 years in the luxury retail or consumer goods industry; experience supporting multi‑location, cross‑regional operations in Hong Kong, Macau, or Taiwan is highly preferred. English language: Fluent in English and Cantonese (Mandarin proficiency required). Tools / software: Proficiency in managing POS systems, inventory management software, logistics applications, and Microsoft 365; familiarity with LAN/WAN/WiFi network administration (Cisco, Meraki preferred), device management tools (Microsoft Intune, Jamf), and system integration best practices. AI/OpenAI experience: (Add if relevant). Soft skills: Strong communication and collaboration skills, ability to communicate technical concepts to non‑technical stakeholders, and demonstrated leadership in cross‑functional project delivery. What we offer An international community bringing together 110 + different nationalities. An environment where trust has a central place: 70 % of our key leaders started their careers at the first level of responsibilities. A robust training system with our internal Academy and 250 + available modules. A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.). Strong commitments to CSR, notably through participation in our WeCare Together program. Amaris Consulting is proud to be an equal‑opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics. #J-18808-Ljbffr