Analytics Manager
1 week ago
Job Description:
- Work closely with business users to deliver timely and quality customer insights and data solutions.
- Utilize customer data, including structured and unstructured data, to identify business opportunities to support business growth.
- Collaborate with the Data Management Team and IT to identify valuable data sources from all touchpoints and transform them into an analytical-friendly format to support analysis, enhance digital journeys, and optimize processes.
- Develop reports and dashboards using BI tools, translating data into actionable insights to support decision-making.
- Lead the development of analytical frameworks and AI/ML projects.
- Consistently review and refine customer segmentation and tags to improve targeting effectiveness.
- Work closely with the Data Management team and IT to develop a data management strategy that ensures data quality and integrity in BIWH.
- Review and develop reporting and process automation to improve efficiency.
Requirements:
- Degree holder in IT, IS, Statistics, Business Administration, or related disciplines.
- Minimum of 8 years of experience in data analysis, data management, or data engineering using large-scale databases.
- Proficient in free-hand SQL and Python.
- Solid experience in data visualization using Power BI.
- Good knowledge of advanced analytics and ML techniques.
- Positive and innovative learning attitude, proficient in problem-solving and stakeholder management.
- Experience with various cloud technologies such as AWS, Azure, and GCP is an advantage.
- Fluent in English, Cantonese, and Mandarin.
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