Customer Information Officer

Customer Officer Your role Answering incoming calls and WhatsApp inquiries from customers in a call centre environment and assisting with various requests such as golf bookings, dining reservations, travel recommendations, and mobile services Ensuring a pleasant customer experience by providing accurate and timely information Logging all customer inquiries...

Responsibilities Handle incoming calls and messages courteously for customer enquiries and complaints, and provide information and solutions effectively. Make recommendations to customer enquiries to meet customer needs and expectations, and to maintain a positive customer experience. Assist in daily sales activities including sales orders processing and...

Our client is a well-known and sizable Financial Institution. Temporary Assistant Officer (Information Centre) Responsibilities: Lead the daily operation of the service counter of the Information Centre (including handling public enquiries in person, through the hotline, email or fax) Give guided tours to group visitors, including VIPs from other central...

Job Responsibilities Perform KYC Analysis and CDD on corporate clients for new account openings and periodic reviews. Conduct KYC screening (PEP and caution list checking), set up and maintain status records and public search results. Ensure AML risk is managed and account opening follows rules and regulations. Work with regional relationship managers to...

A sizable company located at Hong Kong International Airport is looking for a Customer Service Officer to cope with its expanding business. Responsibilities Handle I/E documents for air freight. Work on shifts. Requirements At least 2 years of experience in air freight. For more information about this job opportunity, please contact our consultant....

Our subsidiary First Shanghai Securities Limited is looking for highly driven individuals who are motivated to grow and excel with the company. Job Responsibilities Responsible for handling account opening / on-boarding customer KYC checking, customer due diligence / ad-hoc review / customer’s information system maintenance Ensure compliance with internal...

Job Description - Operation Officer, Customer Communications ) Operation Officer, Customer Communications - ( ) Responsibilities Instantly respond to customer enquiries and comments received in contact centre via phone calls and onsite kiosks Support enquiries received by digital channels such as LiveChat, app and social media Liaise with subject departments...

A prominent financial institution in Hong Kong is seeking an Assistant Manager for Customer Information Maintenance, focusing on Signature Maintenance & Imaging. The role involves leading operations, ensuring compliance with policies, and supervising a team responsible for various banking tasks. Ideal candidates should have over 5 years of experience in...

Our client, a well‑known homeware co. is looking for a Service Executive to join their team: Responsibilities Provide after‑sales service to customers and distributors Visit and review performance of distributors, dealers, and market research of competitors and wholesales market situation for new products promotion Review and check stock and orders from...

Officer / Senior Officer – Customer Services YF Life Insurance International Ltd.is a major life insurance company in Hong Kong and Macau, providing one-stop risk- and wealth-management services. Our scope of business ranges from insurance, investment, and retirement to MPF. To cope with our business expansion, we now invite dynamic and highly motivated...