Operation Officer, Customer Communications

5 days ago


Hong Kong Island, Hong Kong SAR China Hong Kong International Airport Full time

Job Description - Operation Officer, Customer Communications ) Operation Officer, Customer Communications - ( ) Responsibilities Instantly respond to customer enquiries and comments received in contact centre via phone calls and onsite kiosks Support enquiries received by digital channels such as LiveChat, app and social media Liaise with subject departments in preparation of lines-to-take and replies Update dedicated information handbook and database Categorize and prepare statistical analysis Support other customer service projects as needed Shift duties required (including overnight, weekends and public holidays) Requirements Degree holder with at least 1 year working experience preferably in airline or hospitality industry or customer service field Associate degree or higher diploma holder with at least 3 years or relevant working experience Fresh gradutes will also be considered Knowledge of contact centre and social media will be an advantage Team player with good communication and interpersonal skills Pleasant, presentable with strong customer service orientation Proficient in English, Cantonese and Putonghua #J-18808-Ljbffr



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