Operation Officer, Customer Communications
5 days ago
Job Description - Operation Officer, Customer Communications ) Operation Officer, Customer Communications - ( ) Responsibilities Instantly respond to customer enquiries and comments received in contact centre via phone calls and onsite kiosks Support enquiries received by digital channels such as LiveChat, app and social media Liaise with subject departments in preparation of lines-to-take and replies Update dedicated information handbook and database Categorize and prepare statistical analysis Support other customer service projects as needed Shift duties required (including overnight, weekends and public holidays) Requirements Degree holder with at least 1 year working experience preferably in airline or hospitality industry or customer service field Associate degree or higher diploma holder with at least 3 years or relevant working experience Fresh gradutes will also be considered Knowledge of contact centre and social media will be an advantage Team player with good communication and interpersonal skills Pleasant, presentable with strong customer service orientation Proficient in English, Cantonese and Putonghua #J-18808-Ljbffr
-
Operation Officer, Customer Communications
2 weeks ago
Hong Kong Island, Hong Kong SAR China Airport Authority Hong Kong Full timeOperation Officer, Customer Communications Join to apply for the Operation Officer, Customer Communications role at Airport Authority Hong Kong Where Your Career Takes Flight Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world. We now invite high‑calibre talent with...
-
Customer Service Officer
5 days ago
Hong Kong Island, Hong Kong SAR China Bank of Communications Trustee Limited Full timeCustomer Service Officer - Operations Department Add expected salary to your profile for insights Provide excellent customer services for MPF and ORSO business Respond promptly to customer inquiries via phone and email Collaborate with both internal and external parties to enhance service delivery Resolve customer issues efficiently and effectively, and...
-
Customer Service Officer, Operations — MPF
5 days ago
Hong Kong Island, Hong Kong SAR China Bank of Communications Trustee Limited Full timeA financial services firm based in Hong Kong is seeking a Customer Service Officer for its Operations Department. Responsibilities include providing excellent customer service for MPF and ORSO business, resolving customer inquiries efficiently, and collaborating with internal and external parties. Candidates should possess a degree in a business-related...
-
Hong Kong Island, Hong Kong SAR China Hong Kong International Airport Full timeA major international airport in Hong Kong is looking for an Operation Officer in Customer Communications. The role involves responding to customer inquiries across various channels including phone and digital platforms. Candidates should possess a degree and have experience in customer service, preferably in the airline or hospitality sector. Fresh...
-
Admin Officer
5 days ago
Hong Kong Island, Hong Kong SAR China Delken Group Limited Full timeAdmin. Officer / Operations & Customer Service Officer RESPONSIBILITIES Assist Centre Manager to manage a team of CS & admin staff in operations and customer service. Review and set up processes to ensure high quality and consistent customer service. Manage customer relations and communication including marketing related efforts.. Daily responsibilities...
-
hong kong, Hong Kong SAR China Trade to B.com Limited Full timeManager/Officer, Operation Support and Customer Service Add expected salary to your profile for insights Act as the team leader, providing comprehensive, quality service to customers across all interaction channels, including but not limited to face-to-face meetings, phone calls, email, and online chat. Manage the entire customer lifecycle, from initial...
-
Senior Officer, Customer Centre, Technology
3 days ago
Hong Kong Island, Hong Kong SAR China DBS Full timeJob Description - Senior Officer, Customer Centre, Technology & Operations (Phone banking) AS) Job Description Senior Officer, Customer Centre, Technology & Operations (Phone banking) - ( AS ) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on...
-
Sr. Network Engineer
7 days ago
Hong Kong Island, Hong Kong SAR China Tata Communications Full timeSr. Network Engineer - Service Operations Centre Tata Communications is a leading global digital infrastructure provider, enabling enterprises to thrive in a hyperconnected world. As a trusted partner in digital transformation, the company delivers solutions in network, cloud, security, mobility, IoT, and collaboration to businesses worldwide. Global Reach:...
-
Communications Officer
5 days ago
Hong Kong Island, Hong Kong SAR China First Initiative Foundation Limited Full timeFirst Initiative Foundation (FIF) is seeking an enthusiastic native English Communications Officer (content writer / copywriter) who is responsible for crafting compelling, clear and engaging content that aligns with the Company’s communication strategy. This role involves writing, editing and proofreading materials for various platforms including...
-
Customer Care Operations Manager
7 days ago
Hong Kong Island, Hong Kong SAR China Cathay Pacific Full timeJoin to apply for the Customer Care Operations Manager role at Cathay Pacific Reports to: Customer Care Hub Manager Cathay Customer Contact Centers are poised for a significant transformation as we accelerate our agenda to become “one of the world’s greatest service brand”, with significant investment being made on technology, innovation, people and...