Overnight IT Helpdesk Support Kowloon Bay

Helpdesk Support (Overnight) Provide frontline helpdesk support on IT‑related issues through omni‑channel and log cases to a ticketing system Coordinate with internal and external parties Assist in performing any other IT duties as assigned by supervisors Working Location: Kowloon Bay Requirements DSE or above in Information Technology or related...

A leading consulting firm is seeking a Helpdesk Support Engineer for overnight shifts in Hong Kong. The role involves providing frontline support for IT-related issues, logging cases, and coordinating with various parties. Candidates should possess a diploma in IT, ideally with one year of customer service experience in the IT field. Proficiency in English...

SW8632 |03 Apr 2024 Helpdesk Support Engineer (Overnight) (18-23K)Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system. Account admin required. Coordinate with internal and external parties. Assist in performing any other IT duties as assigned by supervisors. Diploma or above in Information...

SW8674 |17 Jul 2024 Helpdesk Support Engineer (Overnight) (19-23K)Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work. Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system. Coordinate with internal and external parties. Assist in performing any other IT...

A technology consulting firm in Hong Kong is looking for a Helpdesk Support Engineer (Overnight) to provide frontline IT support. The ideal candidate will assist customers through multiple channels and ensure the smooth operation of the Tier-1 hotline. Applicants should have a diploma in IT, preferably with one year of customer service experience, and...

SW9496 |29 Jun 2018 Helpdesk / Customer Service Coordinator Responsibilities Provide the information on the IT equipment / application Assist the user on the IT equipment / application usage, loan etc. Provide the admin support on the hardware parts Qualifications Diploma or above in any disciplines 1-2 years experience in Helpdesk / Customer Service in IT...

SW9571 | 16 Nov 2018 Helpdesk Support Specialist Provide on-time 1st tier technical support to end‑user via phone and email Log all reported technical enquiries and escalates to 2nd tier support if needed Perform remote IT troubleshooting and quick fix according to user’s request Diploma or above in Information and Technology or other related disciplines...

SW8706 | 23 Sep 2024 IT Service Desk Support Engineer (Overnight) (19-22K) Responsibilities Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work. Handle incoming service requests, incidents, and problems via different communication channels such as phone, email. Provide frontline helpdesk support on IT-related issues...

IT Service Desk Support Engineer (Overnight) (19-23K) Responsibilities Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work. Handle incoming service requests, incidents, and problems via different communication channels such as phone, email. Provide frontline helpdesk support on IT-related issues through omni-channel...

SW9496 |29 Jun 2018 Helpdesk / Customer Service Coordinator Responsibilities Provide the information on the IT equipment / application Assist the user on the IT equipment / application usage, loan etc. Provide the admin support on the hardware parts Qualifications Diploma or above in any disciplines 1-2 years experience in Helpdesk / Customer Service in IT...