Overnight IT Helpdesk Support Engineer

Helpdesk Support (Overnight) Provide frontline helpdesk support on IT‑related issues through omni‑channel and log cases to a ticketing system Coordinate with internal and external parties Assist in performing any other IT duties as assigned by supervisors Working Location: Kowloon Bay Requirements DSE or above in Information Technology or related...

SW8632 |03 Apr 2024 Helpdesk Support Engineer (Overnight) (18-23K)Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system. Account admin required. Coordinate with internal and external parties. Assist in performing any other IT duties as assigned by supervisors. Diploma or above in Information...

SW8674 |17 Jul 2024 Helpdesk Support Engineer (Overnight) (19-23K)Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work. Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system. Coordinate with internal and external parties. Assist in performing any other IT...

A leading consulting firm in Hong Kong is seeking a Helpdesk Support staff for overnight shifts. The role focuses on providing frontline support for IT-related issues and coordinating with various parties. Candidates should have at least a DSE in Information Technology or related disciplines and experience in customer service within the IT field. Good...

A technology consulting firm in Hong Kong is looking for a Helpdesk Support Engineer (Overnight) to provide frontline IT support. The ideal candidate will assist customers through multiple channels and ensure the smooth operation of the Tier-1 hotline. Applicants should have a diploma in IT, preferably with one year of customer service experience, and...

IT Service Desk Support Engineer (Overnight) (19-23K) Responsibilities Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work. Handle incoming service requests, incidents, and problems via different communication channels such as phone, email. Provide frontline helpdesk support on IT-related issues through omni-channel...

SW8706 | 23 Sep 2024 IT Service Desk Support Engineer (Overnight) (19-22K) Responsibilities Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work. Handle incoming service requests, incidents, and problems via different communication channels such as phone, email. Provide frontline helpdesk support on IT-related issues...

Position SW8713 |21 Oct 2024 IT Service Desk Support Engineer (Day/ Overnight) (17-22K) Responsibility Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work. Handle incoming service requests, incidents, and problems via different communication channels such as phone, email. Provide frontline helpdesk support on...

SW8487 |09 May 2023 IT Helpdesk Support Engineer Responsibilities Provide IT technical advice and helpdesk support services to users on hardware, software, and networking related issues. Equipment procurement and IT contract management. Design and provide IT services trainings for user to enhance their productivity. Qualifications Have a diploma or above in...

SW9310 | 22 May 2017 Helpdesk Engineer / Desktop Support Engineer Responsibilities Providing helpdesk support, remote support and troubleshooting Ability to assist in reporting, inventory and building and upgrade desktop devices. Take responsibility for call resolution, track and see-through to issue resolution. Problem management with service partner. Be...