Sr. Operations Manager

6 days ago


hong kong, Hong Kong SAR China Crane Worldwide Logistics Hong Kong Limited Full time

Crane Worldwide is a USA–based multinational company, global 3PL with a vision to become a global player in the competitive global freight management, contract logistics services sector and is present in 120 locations in 30 countries. We are committed to developing and implementing supply chain solutions that will greatly enhance our customers' competitiveness in this everchanging global arena. We offer worldwide logistics solutions including air freight, ocean freight, warehouse and eCommerce services. To cope with our business development and expansion in eCommerce services, our Hong Kong office is now inviting high caliber candidate to join us for the position of: Our five Value Propositions: Our People; Our Service Execution; Our Information Technology; Our Compliance & Quality; and Our Account Management. Responsibilities Develop and implement daily operational plans for logistics, client services, and data analytics. Monitor KPIs (on-time delivery, cost per shipment, revenue growth) and execute corrective actions. Own budgeting, forecasting, and cost‑control initiatives. Prepare and present monthly and quarterly operational and financial reports to senior leadership. Recruit, onboard, train, and mentor a high‑performing team of operations and support staff. Conduct performance reviews, coach managers, and lead employee relations efforts. Compliance & Safety: Ensure strict adherence to corporate policies and government regulations (DOT, IATA, customs). Lead safety programs, risk assessments, and annual audits. Stakeholder Engagement: Collaborate with vendors, service providers, and internal departments to drive process improvements. Safeguard company reputation by maintaining confidentiality and upholding core values. Core Competencies Exceptional communication and relationship‑building skills Strong analytical, problem‑solving, and decision‑making abilities Thrive in a fast‑paced, dynamic environment Superior organisational and multitasking capabilities Qualifications Education: Bachelor's in Logistics, Transportation Management, Business, or equivalent experience. Experience: 10+ years in operations or logistics management. Regulatory Knowledge: DOT, IATA, customs, dangerous goods regulations, ISO standards, global trade compliance. Technical Proficiency: MS Office; ERP/TMS systems, Power BI, Tableau, data‑driven decision tools. Leadership Credentials: Proven team leadership and coaching skills. #J-18808-Ljbffr



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