Assistant Manager, Fitness Centre

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Pinnacle Performance Full time

Reporting to: Pinnacle Operations Manager

Objectives: The incumbent will be responsible for supporting the Operations Manager in managing facility operations, business development, and member engagement initiatives. The role is crucial for reaching and maintaining key performance indicators (KPIs) and objectives and key results (OKRs) set by the client and the firm. This position requires someone with a proactive and detail-oriented approach, capable of multitasking in a fast-paced fitness environment.

ROLES & RESPONSIBILITIES:

Operational Management
  • Support the oversight of day-to-day operations of the fitness center facilities, ensuring smooth functionality across all areas.
  • Ensure daily facility tidiness, equipment maintenance, and service levels are kept at the highest standard at all times.
Commercial Focus, Member Engagement, and Relationship Building
  • Collaborate on outreach strategies to enhance member engagement and drive new memberships to reach department targets.
  • Foster strong relationships with members through effective communication and responsiveness to achieve high customer satisfaction.
  • Assess, recommend, and execute initiatives to improve customer satisfaction, service standards, member base, and class utilization increase.
  • Drive personal training sales, manage client relationships, oversee PT department performance, and ensure operational excellence to achieve revenue targets.
  • Work on and implement strategies to reach company commercial membership and utilization KPIs.

QUALIFICATIONS & REQUIREMENTS:

  • Bachelor's degree in a relevant field.
  • 3+ years of experience in operations management and business development, preferably in a fitness or wellness environment.
  • Excellent English verbal and written communication skills with the ability to manage relationships with senior stakeholders; knowledge of Cantonese would be beneficial.
  • Highly organized with strong attention to detail and ability to manage multiple tasks simultaneously.
  • Strong understanding of fitness center management and related commercial and operational needs, preferably within a corporate setting.
  • Knowledge of sports science and experience in delivering strength and conditioning coaching to individuals and groups.
  • Experience working in a dynamic and cross-functional team environment.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

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