Manager – Operations, Insurance Transformation

Manager – Operations, Insurance Transformation KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients’ needs and their industries. We commit to the highest quality services and responsible corporate citizenship, translating insights into action and revealing opportunities for all. Service Line Overview We are looking for a seasoned Insurance Transformation Manager (Operations focus) to join our team in Hong Kong. Our Transformation practice in Hong Kong is one of the fastest growing divisions within KPMG China, representing a young and enthusiastic team that drives itself towards continued success. Key Responsibilities Manage delivery of large‑scale operational excellence transformation programmes on a day‑to‑day basis, working with a Client’s COO/Head of Operations (new business/ underwriting, policy servicing, claims) to develop and execute their operational excellence strategy. Lead consulting teams to assist clients in the analysis and assessment of insurance core Life, Health or Property & Casualty operations (incl. New Business, Underwriting, Policy Servicing and Claims) to identify end‑to‑end process optimisation opportunities driving effectiveness and efficiency continuous improvements towards new target operating models. Define how operational productivity impacts overall profitability; and how to best monitor and track productivity performance, including KPI metrics definition (without compromising quality). Participate and manage operational excellence technology/digital/data analytics/AI projects that are aimed at transforming operations, ensuring a unified programme for delivery and execution to drive effective and efficient business performance with the Client’s management. Facilitate steering committee meetings and align/manage Client stakeholder expectations to ensure delivery of business plans and resolve critical issues, ensuring effective decision‑making, escalation, and governance. Foster a culture of continuous improvement and high quality through motivating consulting team members to excel in their roles and contribute to both a Client’s and KPMG’s success. Train, mentor, and evaluate team. Act as the primary point of contact for all Insurance Operational Excellence‑related inquiries and be the advocate for KPMG, including with Learning and Development activities. Experience & Background University degree with a relevant university and/or professional qualification in Business, Finance or Informatics. Minimum of 7+ years relevant experiences and capabilities in Insurance operations (NB/UW, PS, Claims) with relevant project/delivery management. Candidates with less experience may be considered for Consultant roles. Strong leadership and team management skills. Proactive self‑starter with vision and passion to drive operational excellence with confidence and pragmatism. People management skills with ability to build trust and influence senior stakeholder groups to achieve desired operational change outcomes. Excellent strategic, operations and analytical problem‑solving mindset to capture opportunities and navigate complexities in a competitive insurance industry (with intellectual curiosity, structured thinking and creativity). Proven track record of process improvement and operational efficiency with operations quality‑control methodology proficiency – end‑to‑end process mapping, lean six‑sigma, or relevant certification is an advantage. Proficient in insurance software and technology with in‑depth knowledge of insurance products, policies, and regulations. Ability to work under pressure and meet deadlines. Strong written and verbal communication skills in English. Proficiency in Cantonese and/or Mandarin would be an advantage. About KPMG At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. We strive to make ESG (environmental, social and governance) a watermark running through our organisation, empowering our people to become agents of positive change and providing better solutions and services to our clients. You acknowledge and agree that all personal information hereby provided regarding yourself will be used by KPMG China for its candidate selection purposes only. KPMG China collects, uses, processes, and retains your personal information in accordance with KPMG China’s Online Privacy Statement and/or KPMG China Privacy Statement (collectively "Privacy Statement"). During the recruitment process, KPMG China may need to store personal information of candidates in a designated third‑party application tracking platform. If you have any questions regarding the information you provided in the form or your job application in general, please contact KPMG China’s HR personnel in the location where your application is submitted. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Industries Professional Services #J-18808-Ljbffr