Senior Consultant – Operations, Insurance Transformation

Senior Consultant – Operations, Insurance Transformation KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients’ needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you’ll translate insights into action and reveal opportunities for all—our teams, our clients and our world. Service Line Overview We are looking for a seasoned Insurance Transformation Senior Consultant (Operations focus) to join our team in Hong Kong. Our Transformation practice in Hong Kong is regarded as one of the fastest growing divisions within KPMG China and represents a young and enthusiastic team that drives itself towards continued success. Key Responsibilities Support delivery of large-scale operational excellence transformation programmes, working with a Client’s COO/ Head of Operations (new business/ underwriting, policy servicing, claims) in developing and executing their operational excellence strategy. Assist clients in the analysis and assessment of insurance core Life, Health or Property & Casualty operations (incl. New Business, Underwriting, Policy Servicing and Claims) to identify end-to-end process optimisation opportunities driving effectiveness and efficiency continuous improvements towards new target operating models. Define how operational productivity impacts overall profitability; and how to best monitor and track productivity performance, including KPI metrics definition (without compromising quality). Develop and undertake operations – business requirement analysis/ design to translate business and customer needs into “best practices”. Participate in operational excellence technology/ digital/ data analytics/ AI projects that are aimed at transforming operations. Such that, a unified programme for delivery and execution is realized to drive effective and efficient business performance with the Client’s management. Facilitate steering committee meetings to ensure delivery of business plans and resolve critical outstanding issues. Ensure effective decision-making, escalation, and governance. Act as the primary point of contact for all Insurance Operational Excellence-related inquiries and be the advocate for KPMG, including with Learning and Development activities. Experience & Background University degree with a relevant university and/or professional qualification in Business, Finance or Informatics. Minimum of 3+ years relevant experiences and capabilities in Insurance operations (NB/UW, PS, Claims) with relevant project/ delivery management. Candidates with less experience may be considered for Consultant/ Analyst and more experience for Manager roles. Strong strategic, operations and analytical mindset to capture opportunities and navigate complexities in a complex and competitive insurance industry (with/ intellectual curiosity, structured thinking and creativity). Operations quality‑control methodology proficiency – end-to-end process mapping, lean six‑sigma, or relevant certification is an advantage. Proactive self‑starter with vision and passion to drive operational excellence with confidence and pragmatism. Strong people management skills with ability to build trust and influence senior stakeholder groups to achieve desired operational change outcomes. Ability to develop and motivate high performing, resilient and agile team members. Strong written and verbal communication skills in English. Proficiency in Cantonese and/or Mandarin would be an advantage. About KPMG At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. It is important for us to create an inclusive, diverse and agile workplace for our people to develop and thrive at both a personal and professional level. We strive to make ESG (environmental, social and governance) a watermark running through our organisation; from empowering our people to become agents of positive change, to providing better solutions and services to our clients to help them achieve their ESG goals. View Our Impact Plan to learn more about our ESG commitments and progress across four key pillars—Governance, People, Planet and Prosperity—and how we make a positive impact on our people, environment and society. We encourage you to come as you are, and we welcome all qualified candidates to apply, and hope you unlock opportunities with us. Visit KPMG China website for more company information. You acknowledge and agree that all personal information hereby provided regarding yourself will be used by KPMG China for its candidate selection purposed only. KPMG China collects, uses, processes, and retains your personal information in accordance with KPMG China’s Online Privacy Statement and/or KPMG China Privacy Statement (collectively Privacy Statement ). During the recruitment process, KPMG China may need to store personal information of candidates in a designated third‑party application tracking platform. During the recruitment process, if you have any questions regarding the information you provided in the form or your job application in general, please contact KPMG China’s HR personnel in the location where your application is submitted. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Management and Manufacturing Industries: Professional Services #J-18808-Ljbffr