UX writer/ CX specialist
1 week ago
Job No.: 499290
Employment Type: Full time
Departments: Transaction Banking Department
Job Functions: Strategic Planning, Information Technology, Project Management
Responsibilities:
- Produce concise and intuitive writing across customer touchpoints to give the user the least amount of friction possible when using the digital products.
- Track and analyze customer experiences across channels, customer journeys, and touchpoints.
- Collaborate with business owners, UX designers, and various other stakeholders (Legal, Compliance, Operation & Marketing, etc.) to ensure the messaging is clear, precise, and engaging.
- Work closely with UX and UI designers to improve the overall digital product user flows.
- Design and maintain writing principles, guidelines, and workflow. Advocate to stakeholders about the value of upholding the standards.
- Oversee the content across the channels and customer journeys to ensure consistency of the brand's tone and manner.
- Support user interviews and analysis, e.g., survey design and scripting.
Requirements:
- Degree holder in Journalism, Communications, Media, Creative, Marketing, or any related discipline.
- Minimum of 5+ years of experience in UX writing and creating digital experiences.
- Knowledge in online customer engagement platforms.
- Understanding of interactive design and usability principles and how content strategy and creation contribute to the user experience.
- Good understanding of user-centered design and related design disciplines (customer experience strategy, design research, interaction design).
- Ability to analyze data and make data-driven content decisions.
- Experience partnering with various stakeholders (Marketing, UX, IT Development).
- Curious, open-minded with a can-do attitude.
- Self-motivated and analytical mind.
- Willingness to collaborate, strong communication, and interpersonal skills.
- Excellent writing and communication skills in both Chinese & English.
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