Guest Services Specialist

A prominent hotel in Hong Kong is looking for a dedicated Concierge Manager. The role involves providing exceptional service to guests, overseeing transportation operations, and handling any guest concerns. Applicants should have a relevant Associate Degree and a minimum of 5 years in concierge operation preferably within a hotel setting. Proficiency in...

Mandarin Oriental, Hong Kong is looking for a Guest Services Officer to join our Front Office team. Mandarin Oriental, Hong Kong is the group’s flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusive sanctuary in the...

Guest Services Officer / Senior Guest Services Officer The role includes front desk duties, guest enquiries, and coordination with housekeeping and technical teams. The incumbent will provide warm and friendly assistance to guests of the serviced apartments. Responsibilities Handle day-to-day front desk duties such as general enquiry (phone/email),...

Senior Guest Services Agent / Guest Services Agent Join to apply for the Senior Guest Services Agent / Guest Services Agent role at Dorsett Kai Tak Hong Kong The new 373-room Dorsett Hotel flagship is inspired by the location’s dreamy Marina lifestyle and the ocean. Catering to both leisure and longer-staying business travellers alike, our suites offer...

A prestigious luxury hotel in Hong Kong is seeking a Guest Relations Associate to assist in managing operations and ensuring service quality for all guests. The ideal candidate should hold a Higher Diploma in hospitality or related field, have at least 1-2 years in guest services, and possess strong skills in English, Cantonese, and Mandarin. You will be...

A leading property developer in Hong Kong is seeking a Guest Service Officer. The role involves providing personalized services and supporting serviced apartments operations, requiring a diploma in Hospitality Management and at least 2 years of experience in the industry. Strong communication skills in both English and Chinese are essential. This position...

A hospitality group in Hong Kong is seeking a Bartender/Junior Bartender to craft beverages and enhance guest experiences. You will prepare cocktails, ensure quality service, and maintain inventory. Ideal candidates should have 1-2 years of relevant experience, be fluent in English, and possess a passion for guest interaction. This role offers competitive...

Sr Guest Services Officer / Guest Services Officer / Asst Guest Services Officer Job Purpose To lead the customer service team to provide high standard customer service to the shoppers in Hysan’s shopping mall and create an enjoyable shopping experience for the shoppers. Key Responsibilities Ensure the smooth day-to-day operation of the Concierge Counter...

Responsible for check‑in, check‑out, and reservation duties. Provide quality service to all guests and respond to inquiries/complaints efficiently. Achieve daily tasks by liaising with various departments. Prepare reports and handle ad‑hoc tasks assigned by the supervisor. Requirements: 1 year or above hospitality/apartment/customer service experience....

Guest Services - Part time Guest Relations Officer The incumbent will be responsible for providing guest services, handling guest enquiries and complaints, including complaints, through Ocean Park hotlines, emails and service counters, preparing all kinds of reports, as well as providing administrative support to the Guest Services Department. Requirements...