Director of Sales

Join to apply for the Director of Sales role at Mandarin Oriental . Based at The Landmark Mandarin Oriental, Hong Kong within Sales & Marketing, the Director of Sales will lead the hotel sales team in achieving the room revenue goals as laid out in the hotel Marketing Plan. The Director of Sales is responsible for all room sales, solicitation of new business, strategy planning and implementing sales action plans set forth in the Marketing Plan for both Mandarin Oriental Hong Kong and The Landmark Mandarin Oriental, Hong Kong. The Director of Sales reports to the Director of Commercial Strategy. Responsibilities Implement the agreed rate structure and strategy for all market segments in collaboration with the Director of Commercial Strategy. Direct all sales activities for sales managers and ensure that they meet the goals of the marketing plan and those of the Measurable Results System. Establish and maintain effective employee working relations both within the department and with other departments. Attend trade shows, sales trips and client events to targeted markets to promote sales and the image of the hotel. Plan and, where appropriate, execute sales trips to major market areas and report new potential markets that should be covered. Analyze and review market changes with the Director of Commercial Strategy and implement programmes with the sales team to meet these changes, e.g., changes to the FIT segment, inflation, or competitor initiatives. Maintain close relationships with all key decision‑makers both in local and international markets. Organise and accompany familiarisation site inspection trips with major clients. Regularly entertain major clients with Sales Managers to cultivate relationships. Maintain a high level of exposure for the hotel in major marketing areas through direct sales solicitation, telephone and written communications. Supervise the sales and business development team, in the control of group allocations and corporate allotments. Ensure up‑to‑date SMS/Delphi profiles. Execute the annual training plan for the sales department and ensure that all members have completed the Legendary Sales Training Programme. Work closely with the Area Sales Offices and Regional Sales Offices to ensure that the Measurable Results targets are achieved. Set quarterly measurable sales goals for each member and assist in monitoring the progress and providing guidance for the team to reach the goal. Analyze and evaluate client production with sales managers and implement sales action plans. Provide feedback and market information to the Director of Commercial Strategy on changing market conditions, including trends on the competition. Implement all sales action plans in the marketing plan. Requirements Degree holder in Business Management, Hospitality Management or a relevant discipline. Minimum of 5 years of relevant working experience and at least 2 years in a managerial or similar capacity, preferably in a luxury hotel. Excellent written and spoken English, Cantonese and Putonghua. Good business acumen with strong analytical mind in implementing Sales & Marketing strategies. Strong communication and interpersonal skills with the ability to engage effectively at all levels of colleagues and guests. Aggressive, confident, self‑motivated, positive thinking and able to work under pressure. What We Offer Learning & Development – tailored programmes for various stages of your career to foster continuous growth. MOstay – enjoy complimentary nights and attractive rates on rooms for you and your loved ones worldwide. Health & Colleague Wellness – a variety of health benefits and wellness programmes for all colleagues globally. Retirement Plans – retirement plans tailored to the length of your service and your role. Seniority level Director Employment type Full‑time Job function Sales and Business Development Industries Hospitality Referrals increase your chances of interviewing at Mandarin Oriental by 2x. Get notified about new Sales Director jobs in Hong Kong SAR. #J-18808-Ljbffr