Global Banking and Markets, Operations, Client Relationship Management, Associate, Hong Kong

Global Banking and Markets, Operations, Client Relationship Management, Associate, Hong Kong Hong Kong, Hong Kong Job Description ABOUT GOLDMAN SACHS At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals ABOUT OUR ROLES OPERATIONS is a dynamic, multi-faceted division that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow. The Client Coverage Group (CCG) / Client Service Manager Role in Global Banking & Markets Operations serves as a single point of contact for clients of the firm. The team oversees the strategy and execution of our front to back client experience, and through pre-trade engagement to day-to-day issue resolution, we partner with our clients and internal teams to deliver outstanding operational service. The primary responsibility of the CCG team is to offer support for our clients and strategically partner with them to enhance overall operational service levels. The team acts in partnership with a wide variety of groups across the firm globally, with daily interaction across other Operations teams, including Client Onboarding, Trade Management, Asset Servicing, Margin, Settlements, Regulatory, etc. As well, work closely with Technology, Legal, Credit Risk, Compliance, and Business Leadership. Operations are heavily involved in new product initiatives and process improvements to streamline our support model RESPONSIBILITIES AND QUALIFICATIONS MAIN RESPONSIBILITIES: Build, maintain and enhance client relationships with new and existing clients Provide clients with a single point of contact for a wide range of operational issues and account management queries, including addressing execution and position breaks Meet with clients to understand day to day expectations, strategic goals, and mutually agreed project plans Work with lines teams to ensure exceptions are process timely and queries resolved under the client’s Service Level Expectation (SLE) Compile and analyze metrics to assess client efficiency opportunities. Proactively review post trade metrics and monitor STP data to dynamically identify emerging issues and solutions On-board clients onto optimal channels Partner with Account Managers and Operations Command centers to identify change solutions and drive improvement plans Work with line and change teams to prioritize tech investments, strategic projects and process improvement initiatives that will improve client STP rates, reduce risk and/or improve service delivery Make risk/service decisions on behalf of clients within certain thresholds Attend conferences/events with key clients to learn and keep up to date on industry/build relationships BASIC QUALIFICATIONS Bachelor’s degree or higher Minimum of 4 years + industry experience Mandarin required due to client coverage Ideal candidate will have worked in a Client Service position previously or have worked in a trade / post trade environment and have a demonstrated service skillset PREFERRED QUALIFICATIONS Client service focused mindset Strong understanding of multiple products across asset classes Front to back knowledge of trade lifecycle Understanding of internal systems and process flows Educated on leading industry initiatives, Fintech solutions and regulatory changes Ability to influence internal stakeholders on behalf of clients Lead without direct oversight - Influence line teams to prosecute their book of work to adhere to client SLE Strong program management skills to focus organize and lead strategic client book of work Strong communication skills - ability to talk to people of various levels and disciplines Strong team player, collaborates with others to drive optimal outcomes Judgement & problem solving, thinks ahead, anticipate situations, ability to analyze complex issues and identify clear objective solutions At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Job Info Job Identification Job Category Associate Posting Date 10/16/2025, 08:43 AM Locations Hong Kong, Hong Kong Healthcare & Medical ServicesWe believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities. Health We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club or activity (up to a pre-approved amount). We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer. Learn More #J-18808-Ljbffr