Quality Assurance Manager
2 days ago
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed. Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Customer Contact Centre Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs. We are currently seeking high caliber professionals to join our team as Quality Assurance Manager, reporting to Head of Customer Experience Principal Responsibilities Lead the sales management and quality assurance function of Customer Contact Centre, be accountable for the business strategies and sales development as a core driver for the contact centre revenue source Drive and implement contact centre revenue generation initiatives. Make decision to prioritise business initiatives with right balance of business impact and team capacity Carry out process review, identify process improvement/ streamlining opportunities, derive improvement action plan and monitor process improvement progress. Engage proactively with stakeholders of business and supporting teams, build effective partnership to drive business initiatives Identify areas of improvement on contact centre operations and sales administrative area to ensure effective process and quality deliverables Manage and grow team members through effective coaching, skill uplift and career development Requirements University degree in Business Administration or other relevant qualifications Proven experience in banking industry, preferably with good knowledge of sales management and contact centre operations Strong self-motivation, with good analytical, communication, presentation skills, interpersonal and negotiation skills Proficiency in both English and Chinese Good knowledge of MS Office (Word, Excel, PowerPoint) _______________________________________________________________________________________________________________________________________ ## More Job Information Job Function 銀行 · 金融服務 - 一般 · 其他 Location 旺角 Employment Term 全職 Employment Term 長期 Education 學士 #J-18808-Ljbffr
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