Customer Services Officer

3 days ago


Hong Kong Island, Hong Kong SAR China Swire Properties Limited 太古地產有限公司 Full time

Customer Services Officer - Pacific Place Join Swire Properties, a leading developer and operator of mixed‑use commercial properties in Hong Kong and the Chinese Mainland. We are committed to creating long‑term value by transforming urban areas and fostering a diverse workforce. We are looking for a Customer Services Officer to join our Property Management team in Hong Kong’s premier lifestyle hub – Pacific Place. Our team is specialised in providing quality customer services to premium members and shoppers across the region. RESPONSIBILITIES Handle customer enquiries, feedback and complaints. Participate in various exhibitions, events and other promotional activities. Support loyalty programme operation, manage membership related matters and oversee VIP concierge areas. REQUIREMENTS Diploma holder or above. Minimum 2 years’ relevant experience in customer service & hospitality industry. Experience serving premium members, working at and managing premium lounge highly preferred. Excellent communication and interpersonal skills. Ability to deliver clear communications and build partnerships to meet shared objectives. Ability to rebound from setbacks and adversity when facing difficult situations. Presentable, proactive and pleasant personality. Fluent in spoken English and Chinese, including Cantonese and Putonghua. 5‑day work; willing to work on roster basis. BEHAVIOURAL COMPETENCIES Customer Focus Communicates Effectively As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive. If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time. #J-18808-Ljbffr



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