Senior Executive/Executive, Customer Service Excellence Assurance Team
2 weeks ago
Senior Executive/Executive, Customer Service Excellence Assurance Team Add expected salary to your profile for insights iFAST ePension Services Limited is a subsidiary of iFAST Corporation Ltd., which is listed on Singapore’s SGX-ST Mainboard. We support and empower our pension partners in their digital transformation to achieve better customer engagement, enhanced operational efficiencies, and improved decision-making. We also provide step-by-step assistance for the transfer of existing pension schemes, encompassing processes such as data migration, operational onboarding, and client communications, while ensuring a seamless transition. Job Description We sincerely invite responsible and service-oriented professionals to join our outstanding customer service team. As a frontline service representative of the company, you will primarily handle customer inquiries related to Hong Kong Mandatory Provident Fund (MPF) operations, providing a high-quality service experience. You will also be responsible for handling complaints and queries regarding Hong Kong MPF. This position requires fluency in Cantonese, excellent communication and coordination skills, problem-solving ability, and a team-oriented mindset. Responsibilities Respond promptly and accurately to customer complaints and inquiries via phone, email, and other channels, providing professional solutions Proficiently operate customer relationship management (CRM) systems, fully record customer information, and follow up on processing progress, ensuring timely completion within agreed timelines Apply fintech thinking to assist the team in optimizing customer service processes through technology Collaborate with various departments to handle complex customer issues, efficiently addressing customer complaints and feedback using digital tools Actively participate in ad-hoc projects to drive customer service process improvements Complete other tasks assigned by supervisors on time and with quality Requirements Diploma, bachelor’s degree, or above; fresh graduates are welcome to apply Able to speak, read, and write fluent in English & Cantonese 1-3 years of experience in customer service, internal controls, compliance, or risk management; experience in Hong Kong MPF or financial industry is preferred Familiar with CRM system operations; experience in system migration projects is a plus Strong communication skills, able to clearly convey professional information in English, Cantonese and Mandarin Excellent coordination skills, capable of adapting to a fast-paced work environment Strong service awareness, proactive work attitude, and team spirit Our offer Attractive remuneration 5-day working week 21 days annual leave Medical, dental and life Insurance Performance bonus and company shares Education allowance and monthly sports allowance Learn more about the businesses of iFAST HK FSMOne HK: Our company is an equal opportunities employer and welcomes applications from all qualified candidates. Information provided will be treated with strict confidentiality and be used for the purpose of selection only. Applicants who are not invited for an interview within 10 weeks may consider their applications unsuccessful. The personal data of unsuccessful applicants will be destroyed within 12 months. #J-18808-Ljbffr
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Senior Customer Service Excellence Lead
2 weeks ago
hong kong, Hong Kong SAR China iFAST ePension Services Limited Full timeA financial services company in Hong Kong is seeking a Senior Executive/Executive for their Customer Service Excellence Assurance Team. The role involves managing customer inquiries related to the Hong Kong Mandatory Provident Fund (MPF), ensuring quality service and resolution of complaints. Candidates must be fluent in Cantonese and English, possess strong...
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Head of Customer Service
1 week ago
Hong Kong Island, Hong Kong SAR China Keller Executive Search Full timeThis is a position within Keller Executive Search and not with one of its clients. This senior position will lead Customer Service for Keller Executive Search in Hong Kong, Hong Kong SAR, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities Define the Customer Service vision,...
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Customer Service Executive
1 week ago
hong kong, Hong Kong SAR China Jebsen Group Full timeJoin to apply for the Customer Service Executive role at Jebsen Group Join to apply for the Customer Service Executive role at Jebsen Group BEVERAGE BEVERAGE In Greater China, Jebsen Beverage strives to be synonymous with exceptional quality in every beverage category it competes. Jebsen Beer focuses on the premium and super premium beer market with its...
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Customer Service Executive
1 week ago
Hong Kong Island, Hong Kong SAR China Jebsen Group Full timeJoin to apply for the Customer Service Executive role at Jebsen Group Join to apply for the Customer Service Executive role at Jebsen Group BEVERAGE BEVERAGE In Greater China, Jebsen Beverage strives to be synonymous with exceptional quality in every beverage category it competes. Jebsen Beer focuses on the premium and super premium beer market with its...
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Hong Kong Island, Hong Kong SAR China Keller Executive Search Full timeA leading executive search firm in Hong Kong is seeking a Senior Customer Service Manager. This role will define the service vision, build and lead a high-performing team, and manage Customer Service KPIs. Ideal candidates will have 7+ years of experience in Marketing and strong analytical skills. This position offers competitive compensation, professional...
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Customer Service Executive
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hong kong, Hong Kong SAR China Chubb Full timeJoin to apply for the Customer Service Executive role at Chubb Be among the first 25 applicants. Responsibilities Answer inbound calls for general customer service enquiries, offer phone insurance enrolment services and policy retention activities. Manage email correspondence and address customer enquiries. Maintain a professional image when providing...
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Executive VP, Construction Brokerage — Strategy
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Hong Kong Island, Hong Kong SAR China Page Executive Full timeA leading recruitment firm in Hong Kong is seeking a strategic leader to define and execute broking strategies while managing the Client Executive team. The role involves overseeing strategic clients and projects, aligning the team for compelling proposals, and leveraging deep industry knowledge to meet complex client needs. The ideal candidate will also...
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Customer Service Executive
1 week ago
Hong Kong Island, Hong Kong SAR China Capital Financial Press Ltd Full timeAdd expected salary to your profile for insights Review, identifyand correcterrors oftext and formatin financial documents to ensure accuracy and completeness Perform quality checkson final products and monitor the QC process Handle and follow upcustomer enquiries Project management and coordination Liaisewith internaland external parties Other...
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Customer Services Officer
4 days ago
Hong Kong Island, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeCustomer Services Officer (1-Year Contract) Join to apply for the Customer Services Officer (1-Year contract) role at BOC Group Life Assurance Company Limited . Job Responsibilities The incumbent will be responsible for handling enquiries/feedback of customers and bank representatives and delivering quality customer service. Job Requirements Diploma or above...
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hong kong, Hong Kong SAR China SGS Full timeCompany DescriptionWe are Company DescriptionWe are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected...
