Customer Services Officer
2 weeks ago
A career at Swire Properties is more than just work, it’s a calling. We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive. Additionally, we are deeply committed to prioritising health and safety in all our operations, ensuring a healthy, safe and supporting environment for our People, partners and the communities we serve. Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia. We are currently looking for a Customer Services Officer to join our Building Management Team at Citygate Outlets in Tung Chung. Our team is specialized in providing quality customer services to our premium members and shoppers. RESPONSIBILITIES Offer quality customer services to shoppers and tourists at Citygate Outlets Handle inquiries and complaints at information counter Provide operation support for loyalty programme and participating in various promotional activities REQUIREMENTS HKDSE/ HKALE or above Minimum 2 years’ relevant experience in customer service/ hospitality industry; Preferably with shopping mall experience Excellent communication and interpersonal skills Presentable, proactive and pleasant personality Build strong customer relationships and delivers customer‑centric solutions Develop and deliver communications that convey a clear understanding of the unique needs of different audience Build partnerships and work collaboratively with others to meet shared objectives Fluent in spoken English and Chinese, including Cantonese and Putonghua 5‑day work; Willing to work on roster basis BEHAVIOURAL COMPETENCIES Customer Focus Communicates Effectively Drives for Result Demonstrates Self-Awareness Learning Agility WHY CHOOSE US Randstad Hong Kong: Awarded Most Attractive Employer in the Property and Real Estate sector for 2024 and 2025 HRoot Awards (Chinese Mainland): Received the Best Employer Award for 2023 and 2024, along with the Best Social Enterprises Award in 2024 Don’t Miss This Opportunity As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive. If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time. If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time. All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance. #J-18808-Ljbffr
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Customer Services Officer
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Islands District, Hong Kong SAR China Gemini Personnel Group Limited Full timeA sizable airline services company located at Hong Kong International Airport is seeking a Customer Services Officer. The role involves ensuring flight data accuracy, conducting Dangerous Goods checks (training provided), and liaising with airline representatives on handling requirements. Candidates should have solid experience in air freight export...
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