Insurance - Hotline CS Officer/電話服務顧問 (20k to 30k, non-sales)

19 hours ago


Kowloon, Hong Kong SAR China PURSUIT CONSULTANCY LIMITED Full time

About the role This is a full-time hotline customer service role based in Kwun Tong/Wan Chai. As a Hotline - Insurance CS Officer, you will be responsible for providing high-quality customer service over the phone. What you'll be doing Handle incoming phone calls from customers and provide prompt, courteous and knowledgeable responses to their inquiries. Assist customers with policy-related questions, claims and other administrative tasks (separated into Life insurance/Individual medical claims/group medical team). Maintain detailed records of customer interactions and ensure all follow-up actions are completed. Escalate complex issues to the relevant team or department as needed. Contribute to the continuous improvement of customer service processes and procedures. What we're looking for At least 1 year of experience in a customer service or call centre role, preferably within the insurance/banking industry. Passed in IIQE Paper 1, 2 and 3 is an advantage . Strong communication and interpersonal skills with the ability to provide excellent customer service. Good problem-solving and decision-making skills to handle customer inquiries effectively. Proficiency in both English and Cantonese, with Mandarin being an advantage. Familiarity with insurance products and terminology. What we offer Competitive salary range of HKD 20,000 to HKD 30,000 per month. Generous paid time off and holiday entitlements. Regular training and development opportunities. OT Pay. #J-18808-Ljbffr



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