Service Delivery Lead: Client-Focused Improvement

A technology consulting firm in Hong Kong is seeking a Service Delivery Manager. The role involves overseeing the service delivery process to ensure all services are delivered in alignment with agreements. You will monitor system performance, support incident resolution, and ensure compliance with regulatory requirements. Candidates should have a Higher...

Client Delivery Lead (Applications, FSI-focused) - IC Client Description Regional IT services and solutions provider Job Description Requires full comprehension of group's offering from application, infrastructure and communication engineering. Achieves revenue, profitability, quality and customer satisfaction targets for the delivery across the...

A leading telecom carrier in Hong Kong is seeking a skilled candidate for a position focused on managing service delivery and maintaining customer satisfaction. The ideal applicant will have a Bachelor's degree in an IT-related field and strong leadership skills, including project management and teamwork. Key responsibilities include assessing customer...

A leading financial organization in Hong Kong is seeking an Assistant Vice President for Depository Services. You will lead a dedicated team in managing operational tasks and ensure exceptional service delivery while complying with regulations. The ideal candidate has a strong leadership background with 6-8 years of relevant experience, including a minimum...

SW9684 |25 Jan 2019 Service Delivery Manager Oversee the service delivery process to ensure all services in scope are delivered and aligned with agreement Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Identify, investigate, escalate and resolve major incidents in order to maintain...

SW8038 |03 Sep 2020 Service Delivery Manager (ibank)Oversee the service delivery process to ensure all services in scope are delivered and aligned with agreement Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Identify, investigate, escalate and resolve major incidents in order to...

Regional IT services and solutions provider Job Description This is an executive level position within the Greater China leadership team in leading Line Of Business and Client Services Unit resources to develop solutions and deliver client engagements effectively in Hong Kong. This position is critical for the strategic growth and on-going success of our...

Our client is a major global financial institution who is seeking for a Client Services professional at VP or Director level for its Securities Services team in Hong Kong. The role will manage a portfolio of clients across APAC — including sovereign middle office outsourcing, trustee, fund administration etc — and ensure seamless inbound and outbound...

A leading property development company in Hong Kong is looking for an experienced IT Service Manager to lead the helpdesk and deskside support teams. Candidates must have at least 8 years of experience in IT service management, familiarity with ITIL standards, and proficiency in PowerShell. The role focuses on improving service delivery and customer...

Client Service Lead (Associate Director) (IT Solutions) - IC Client Description Regional IT services and solutions provider Job Description Responsibilities Drive sales through a close partnership and co-creation with key clients and to ensure that what is sold is delivered with high quality and on time on budget. Key mandates: 1. Drive sales, 2. partner and...