Retail Excellence Manager, HK

4 days ago

hong kong, Hong Kong SAR China CHOW TAI FOOK JEWELLERY CO LTD Full time

Responsibilities Analyze store performance metrics and sales data, providing insights and propose action plan to optimize sales and enhance overall performance. Interpret sales data to understand customer behavior, product performance, and market trends. Develop reports to visualize key metrics for stakeholders. Conduct regular store visits to optimize operations, ensuring consistency in customer service and adherence to brand standards across all stores. Leverage local market knowledge to respond swiftly to market needs and competitor actions, driving growth and success. Lead upcoming store opening projects, ensuring that new locations align with brand standards and operational guidelines. Plan and develop operations flow, policies and SOP in order to maximize operational efficiency and staff productivity. Foster a culture of continuous improvement by encouraging feedback and innovative ideas from store teams. Regularly review and refine processes to enhance overall retail excellence. Coordinate with internal and external departments to ensure smooth operations of stores. Requirements Degree holder with minimum 7 years of sales & operations experience in retail industry. Highly figure sensitive, strong analytical skills with the ability to interpret sales data and performance metrics. Ability to lead and manage multiple projects simultaneously. Proactive, self-motivated and able to meet tight deadlines. Detail-minded. Good team player and can work independently. Excellent communication and interpersonal skills. Proficiency in MS Excel (VLOOKUP, Pivot Table), Word (Chinese Word Processing) & PowerPoint. Good command in both English & Chinese (Cantonese and Mandarin). We offer excellent career opportunities, attractive remuneration package & benefits to the right candidate. Interested parties please apply by clicking "Apply" with a full resume. All information collected will be used for recruitment purposes only. #J-18808-Ljbffr

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