Assistant Manager, Retail Excellence

20 hours ago


Hong Kong Island, Hong Kong SAR China CHOW TAI FOOK JEWELLERY CO LTD Full time

Assistant Manager, Retail Excellence (4-month contract) Accountable for driving overall retail excellence objectives at the Group level. To create best-in-class retail environment/ standards for clients, this includes developing new or reviewing existing SOPs. Understand market needs/ practice and to provide retail standards to achieve long-term, sustainable performance. The main scope would be service, KPIs and other retail operations like inventory handling or retail procedures. Responsibilities Support the Retail Excellence Director in elevating retail excellence, retail training and operational standards at the market level. Monitor and analyze key performance indicators (KPIs) to ensure consistent improvement and exceeding of market targets. Develop, review, and streamline Standard Operating Procedures (SOPs) to improve operational efficiency and effectiveness for markets. Lead the execution and monitoring of the Mystery Shopper Program (MSP) or similar initiatives to ensure service excellence. Conduct regular analysis of market trends and competitor activities to identify opportunities and support strategic decision-making. Collaborate with other departments to support and align on cross-functional projects and initiatives. Qualifications Bachelor’s Degree. Minimum 5 years of experience in retail excellence / retail operations role, preferably in luxury retail or MNC. Familiar with retail store operations and inventory management. Knowledge of KPIs and had proven record in achieving goals. Strong analytical skills and communication skills. Computer skill literacy – Excel (vlookup/ pivot table) and PowerPoint. Agile and able to adapt to a fast-paced / dynamic work environment. Good in written and spoken English and Chinese. We offer excellent career opportunities, attractive remuneration package & benefits to the right candidate. Interested parties please apply by clicking "Apply" with a full resume. All information collected will be used for recruitment purposes only. #J-18808-Ljbffr



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