Technical customer service representative – based in Hong Kong

2 weeks ago


Hong Kong Island, Hong Kong SAR China W-Consulting Company Ltd. Full time

Technical customer service representative – based in Hong Kong Our Client is an IT Vendor on Cyber Security Solution. Due to expansion, they are seeking for a technical customer service representative to monitor cyber safety for their customers. This position is based in Hong Kong and covers APAC. Responsibilities Monitor Internet traffic and report in case of cyber attacks Fast response on security breaches and update customers on the progress of contingency plan Provide the right information to internal team that can help speedup recovery process Support customers via phone or email and ensure customer satisfaction, elevate to next level if required Shift duties are required Requirements F.5 or above with 1 year of IT customer service experience Basic technical knowledge on networking or security is preferred Good Interpersonal skills and Customer-oriented Good communication skills in both English and Cantonese; Mandarin is a plus #J-18808-Ljbffr



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