Job Opportunities Sales Operations Executive

POSITION SUMMARY Responsible for inventory management replenishment product enquiries and key account operation of Travel Retail. Proactive support in the execution of sales operations tasks working collaboratively with various departments to optimize daily operations and ensure consistently flawless execution. RESPONSIBILITIES Replenishment and Stock Management Partner with various internal departments to plan and allocate products to ensure inventory is in line with stock target, ensure adequate level of inventory to support sales target. Prepare and analyse the sales reports to identify risks and opportunities, formulate and recommend strategies per door re‑balance stock to optimize sales. Evaluate stock level and ensure that replenishment orders reflect the assortment and inventory policy defined for considered POS. Collect qualitative feedback on product performance and allocation needs on a regular basis. Discuss assortments agreed by Merchandising and Commercial teams with POS (boutique or retailer). Suggest amendments if necessary in coordination with Supply & Demand Planning and Commercial teams. Oversee and control the stock levels of fragrance products shelf‑life management and minimizing stockouts or overstock situations. Collaborate with operators on novelties allocations, review the orders and provide constructive feedback. Ensure adherence to brand standards and optimise product presentation. Liaise with logistic team and coordinate delivery plan (inbound and outbound) to cope with delivery constraints and all local regulations requirements, festivals or business activities. Account Management and Boutique Operations Perform all sales administration activities including sales order maintenance (creation / modification / cancellation), stock allocation priorities, inventory adjustment, consignment transfers, limited editions, non‑saleable items. Support BTQ / Event / POS openings and closures including system setup and stock management. Collaborate with the team to provide support on key accounts with accountability including invoice status issue/debit / credit memo. Streamline the management of returns including out‑of‑range buybacks and defective returns to improve efficiency and minimize delays. Other ad hoc supply chain optimization projects as assigned. Product Enquiries and Firm Orders Optimize the management of enquiries and firm orders across POS to enhance efficiency and client satisfaction. Monitor the enquiry or firm order from the supplier to the final delivery in POS. Make sure delivery dates committed to end client are respected. REQUIRED COMPETENCIES Experience & Education Minimum of 5 years of experience in Sales Operations, Sales Planning or a related field. Bachelors degree in Business Administration or a related discipline is required. Prior experience working in Sales Operations within the Travel Retail industry is highly preferred. Technical Skills Strong IT skills and proficiency in Microsoft Office Suite particularly Excel and PowerPoint. Advanced proficiency in Excel is essential; experience with CRM systems (e.g. Salesforce Dynamics 365) is highly preferred. Experience with data analysis and visualization tools (e.g. Power BI, Tableau) is a plus. Language Skills Fluency in Cantonese, Mandarin and English is essential both written and spoken. Personal Attributes Self‑motivated, proactive and a quick learner with a positive attitude. Ability to effectively plan, prioritize and manage workload under pressure. Analytical & Business Acumen Strong analytical and problem‑solving skills with the ability to interpret sales data and identify trends. Demonstrated business acumen and a commercially driven mindset with a focus on improving sales efficiency and effectiveness. Interpersonal & Communication Skills Excellent team player with strong communication and interpersonal skills. Ability to effectively communicate with sales teams, cross‑functional teams and stakeholders at all levels. Experience working with external partners and proven ability to achieve shared objectives through effective collaboration. Employment Type: Full Time Vacancy: 1 #J-18808-Ljbffr