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In-store Client Development Manager

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Gruppe Louis Vuitton Full time

Based in one of our stores, we require the In-Store CD Manager to work in close collaboration with fellow Client Development professionals across Hong Kong's corporate team and retail store network. The Client Development team strives to develop, deliver and drive the special client journeys and experiences, curating the most memorable moments. Through data-driven insights, the In-Store CD team derives and delivers clienteling strategies that excite our clients. We entrust each member of the In-Store CD team to be brand ambassadors, embodying Louis Vuitton's values, vision and style in providing bespoke customer experiences.

Generate and implement innovative strategies to recruit new clients and develop lasting relationships with existing clients for your store. A key player to drive local clientele in store to ensure a strong local treatment and follow-up of our VICs. Lead by example to inspire and drive the store team to consistently adopt a client-focused mindset. In partnership with store management, ensure that we delight our clients with world-class, unique, luxurious experiences, every time.

Profile
  • 5+ years of luxury retail, hospitality or private client relations experience
  • Strong understanding of the luxury retail market, trends and clienteling best practices
  • Passion for luxury, fashion and lifestyle – including the Louis Vuitton brand and story
  • Client-focused mindset, with high standards in demonstrating quality and excellence
  • Confident in external facing work, and enjoys building strong connections with people
  • Highly presentable, with stellar communications skills
  • Coaching and team managerial experiences will be strongly preferable
  • Creative thinker, with a daringness to propose new ideas
  • Collaborative team player, with a high level of empathy
  • Proficient in Microsoft Office tools (Outlook, Excel, PowerPoint, Word). Experience in business analytics tools (e.g. PowerBI) is a bonus
  • Fluent in English and Cantonese; proficiency in Mandarin also desirable

Louis Vuitton respects and promotes equal opportunity. We celebrate and welcome the uniqueness of each employee and are committed to creating an inclusive work environment.

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