Senior Technical Services Manager

3 months ago


hong kong, Hong Kong SAR China Classy Wheeler Limited Full time

Senior Technical Services Manager / Infrastructure Lead

Client Description

Company: An established leader in IT services and solutions in Asia.
Location: Quarry Bay
Nature: Permanent

Job Description

• Set the strategic direction for the Infrastructure team in line with the company's business objectives and guide the team to achieve business targets.
• Drive innovation and enhance Infrastructure services to stay competitive in current and future markets.
• Develop and mentor a skilled team to meet business goals with the necessary technical capabilities.
• Lead project and service delivery to ensure profitability and customer satisfaction.
• Manage a diverse technical team responsible for implementing, maintaining, and supporting wide-ranging IT infrastructures.
• Collaborate with hardware/software vendors and clients to design and execute system infrastructure projects, including system administration, security, and disaster recovery plans.

Job Requirements

• Bachelor's degree in Computer Science, MIS, or a related field is required.
• Minimum 15 years of IT experience post-qualification, with at least 8 years focused on infrastructure design and implementation.
• In-depth knowledge of network design and implementation, large-scale PC deployment, and management of various systems including AIX, Windows, and SAN.
• Expertise in a specific technical area such as system administration, networking, security, or storage is essential.
• Experience in addressing complex problems/projects requiring an in-depth evaluation of various factors.
• Experience in bidding for and managing medium to large scale projects, preferably within the government sector.
• Completion of at least one full project development cycle in a large-scale environment, government projects preferred.
• Strong leadership and team management skills are critical.
• Excellent communication skills, with proficiency in both English and Chinese.
• ITIL or PMP certification is a must.

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