Complex Claims Examiner

Complex Claims Examiner (Fresh Graduates are welcome) At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Examiner to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Team Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact Managing key Employee Compensation Claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service. Working with Employee Compensation Claims Team Manager/Senior Adjuster to ensuring effective vendor and litigation management on Complex claims within a personal allocation. Developing communication for internal stakeholders, where required. Striving for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes. Contributing to maintenance of best practice procedures for (LOB) Complex claims, consistent with global best practice. Demonstrating a basic standard of technical claims competence for handling moderate to lower complexity complex claims. Handling complex claims allocated within agreed level of authority limit. What you’ll need to succeed Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense. Consistent proactive claims handling on an ongoing basis (i.e. initial file review, investigations and liability, negotiations and settlement, and litigation management). Effective communication of key Complex claims and (LOB) portfolio messages to internal stakeholders. Financial control through consistent reserve and other financial transaction discipline. Accurate and consistent policy interpretation. Ready to take your career to the next level? We would love to hear from you. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email Ready to make a bigger impact? We look forward to reviewing your application. Your application questions How many years' experience do you have as a Claims Examiner? Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage. #J-18808-Ljbffr