Claims Services Officer

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company. AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential. Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits ( , Culture ( & Career Development ( Responsibilities Ensure that claims are properly handled and settled, and are adequately and suitably reserved Examine claims documents for completeness of requirements and assists in computing claims quantum Follow up on the submission of claims requirements Ensure that doctors, loss adjusters, auto appraisers, investigator, recovery agents are appropriately appointed to assist in best investigation of a claim for reserving and settlement purpose Approve / validate claims settlement and cheque requisitions within the limit of authority Handle the phone enquiry efficiently and professionally to ensure best claim service being provided when answering the requests and inquiries of claimants / beneficiaries regarding the processing, settlement of claims and explanation for declining claims Keep insured, agents, brokers, underwriters and any other relevant parties closely informed of the development of claims and a list of suspicious claimants Carry out ad hoc assignments given by superior Qualifications Tertiary graduate with professional qualifications in insurance or related disciplines Preferably with 1+ year of working experience in handling P&C claims (motor claims an advantage) Legal and technical knowledge in relation to claims processing Customer-oriented, socially confident, well organised, good team player and able to work independently Insurance Claims Handler / Loss Adjuster #J-18808-Ljbffr