Sales, Operations

Sales, Operations & Customer Success Manager Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Lirvana Labs, Maker of Yeti Confetti Kids This range is provided by Lirvana Labs, Maker of Yeti Confetti Kids. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range About UsWe are an innovative start-up based in Silicon Valley, expanding our global footprint by establishing our first non-US site in Hong Kong. Our mission is to revolutionize the education sector through our cutting-edge generative AI education platform. We are looking for a dedicated and versatile Operations Manager to support our growing team in Hong Kong. PositionYou will play a key role in creating a productive and positive work environment, enabling our team to focus on delivering groundbreaking solutions in education technology. Key Responsibilities Develop and implement effective strategies to guide prospective school administrators through the discovery and adoption process, ensuring alignment with Lirvana Labs' mission to revolutionize child learning. Lead the team in providing a supportive, informative, and positive experience from initial inquiry through to a successful pilot program and long-term partnership. Manage all prospect and partner communications to ensure they are timely (within 24 hours), high-quality, and reflect our warm, enthusiastic, and expert brand voice. Oversee the prospect pipeline, ensuring the team effectively nurtures leads, demonstrates the value of our evidence-based approach, and guides families/schools toward a confident decision. Drive conversion by coaching the team to articulate our product's benefits, address specific educational concerns, and highlight the long-term developmental impact for children. Actively participate in key stages of the family and school journey—from initial demos and trial support to pilot program kick-offs—providing timely and constructive feedback to the team. Coordinate and schedule product demonstrations and needs-assessment calls for prospective school partners. Oversee data capture and relationship management through our CRM, ensuring the team adheres to all data privacy and management protocols. Analyze key metrics including demo attendance, trial-to-pilot conversion rates, and customer satisfaction to identify trends and target growth opportunities. Proactively manage the renewal process and nurture relationships to minimize churn, addressing any concerns with empathy and a solutions-oriented approach. Manage Educational and Partnership Events. Develop and implement a calendar of high-value virtual and in-person events (e.g., webinars on school administrator roundtables, parent Q&As) designed to educate prospects and fuel the pipeline. Lead the end-to-end execution of events, ensuring they are engaging, informative, and seamlessly managed to strengthen our community and brand authority. Foster Cross-Functional Collaboration. Work closely with Product, Design, and Engineering teams to relay customer feedback, ensure product messaging is accurate and compelling, and align on shared goals for customer acquisition and success. Qualifications Study in Business Administration, Education, Marketing, or a related field. At least 2 years of experience in a Sales / Marketing role with demonstrated success in growing / increasing sales in a competitive market. 3-5 years of admissions experience in local market. Experience working with CRM systems and integration with the sales life cycle. Why Join Us Be part of an innovative start-up with a mission to transform education. Opportunity to work in a dynamic and collaborative environment. Competitive Compensation And Benefits Package Career growth and development opportunities. Work in the vibrant Cyberport community, surrounded by cutting-edge tech companies. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr