Sales Operations Analyst

2 days ago

hong kong, Hong Kong SAR China Amber Group Full time

Direct message the job poster from Amber Group Overview Amber International Holding Limited (Nasdaq: AMBR) is a leading Web3 financial solutions and infrastructure provider, operating under the brand name Amber Premium . Amber Premium is a leading provider of institutional crypto financial services and solutions. As a core subsidiary of Amber Group, it provides institutional market access, execution infrastructure, and investment solutions to help institutions and high-net-worth individuals optimize their digital asset portfolios. Amber Premium offers a regulated, scalable financial ecosystem powered by proprietary blockchain and financial technologies, AI-driven risk management, and quantitative algorithms across CeFi, DeFi, and OTC markets. For more information, visit Role and Responsibilities Provide support to overseas sales teams on their inquiries, products, events, and internal procedures. Coordinate cross-department projects, including online/offline marketing events, and responsible for communication and follow-up work with the sales team Responsible for tracking sales staff\'s performance data, providing data support to the sales team on a regular basis, and outputting performance tracking reports. Responsible for changes in customer relationships for sales staff joining and leaving, guiding sales staff joining and handing over those leaving. Proofread all marketing materials in traditional Chinese and English, and provide comments on layout and interpretation from clients’ perspectives. File and share these updates timely with the sales Team routine work: issue client asset statements and monthly treasury/fund product return slips; confirm with client on position changes or redemptions; issue OTC loan and option transaction agreements Communicate with external system suppliers or internal product teams on software upgrading and troubleshooting. Request: Communicate feedback, challenges, roadblocks, and insights effectively and concisely to appropriate audiences and stakeholders. Requirements With relevant experience in a Contact Centre / Sales Support Service setting in the financial, FinTech or internet industry is a plus Ability to map out sales operation process flows with good documentation skills. Collaborative work style with excellent written and verbal English communication skills, preferably bilingual in Mandarin; effectively interacts with partners across organizational boundaries/hierarchies Highly proficient in using Excel, Python, IDE and other tools to process data, master the use of PPT, Visio, and other online presentation/collaboration tools. Opportunities Opportunities for All Levels: While we are looking for candidates with more senior experience, we also welcome applications from fresh graduates or those interested in junior roles. Amber Group opens its doors to the curious problem solver empowered to make an impact in shaping tomorrow. As a hyper-growth company since day 1, we continually invite talent to join our diverse, nimble and digitally-native teams. If this sounds like you, apply now, or get in touch with us today at Contact Application contact: #J-18808-Ljbffr

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