Temporary Officer – Examinations Administration
5 days ago
Temporary Officer – Examinations Administration Add expected salary to your profile for insights The Hong Kong Examinations and Assessment Authority (HKEAA) is an independent and not-for-profit statutory body which administers public examinations in Hong Kong. Our scope of responsibility extends to administering over 200 international and professional examinations. We are looking for talented people to join hands with the HKEAA family in contributing to the provision of valid, reliable and equitable examinations and a range of assessment services to meet the educational and societal needs of the community. Applications are now invited for the following post: Temporary Officer – Examinations Administration (Call Centre System Project) (Contract period up to 31 August 2026) Duties The appointee will support the Manager and Senior Officer in implementing and managing the new call centre system. The job duties include: Support the selection, installation, and configuration process of the new phone system (e.g. cloud-based solutions like Genesys, Avaya, etc.); Design the call centre workflows, such as Interactive Voice Response (IVR) systems, call routing and workforce management tools; Ensure the system settings and workflows comply with data privacy and security standards; Manage the project timeline and resources, perform UAT, provide training and technical support to teammates who will use the new systems and customer relationship management (CRM) tools; Liaise and cooperate with different parties like vendors and internal colleagues, and handle project administrative work such as managing project records and call centre metrics report documentation; Provide ad hoc or other administrative support to the Division on a need basis. Requirements A Bachelor’s Degree in any discipline; At least 5 years’ relevant working experience in call centre and/or project management; Proficiency in CRM platform frameworks with excellent customer service skills; Good interpersonal, supervisory and organizational skills; Working with a problem‑solving mindset, focus on automation and efficiency with a strong project management background; Proficient in computer applications including Word, Excel and PowerPoint; Good communication skills in both oral and written English and Chinese as well as Putonghua. Employment Terms The remuneration package will be commensurate with qualifications and experience. Appointment will be on a temporary contract with MPF benefits. Date for Application Review 8 December 2025 Applications would be considered until the post is filled. The HKEAA is an equal opportunities employer and welcomes applications from all qualified candidates. Information provided relating to employment will be kept confidential and used only for processing applications. For details, please refer to the Policy Statement on Equal Opportunities and the Personal Information Collection Statement on the HKEAA website ( Application forms can be obtained from the HKEAA office on 13/F., Southorn Centre, 130 Hennessy Road Wan Chai Hong Kong or downloaded from the HKEAA website ( Completed application forms should be returned to the Manager – Human Resources at the above address or sent to Due to the secrecy nature of HKEAA's job duties, applicants invited for interview may be required to make a declaration of any conflict of interests. Applicants not notified within 8 weeks from the application review date should consider their applications unsuccessful. #J-18808-Ljbffr
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Senior Examinations Administration Officer
3 days ago
Hong Kong Island, Hong Kong SAR China Hong Kong Examinations and Assessment Authority Full timeA statutory body managing examinations in Hong Kong is seeking a Temporary Senior Officer for Examinations Administration. The role involves processing special entry applications, supporting system development, and managing operations of the Command Centre during exams. Ideal candidates should have a Bachelor's Degree, relevant experience, and strong...
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Hong Kong Island, Hong Kong SAR China Hong Kong Examinations and Assessment Authority Full timeTemporary Senior Officer – Examinations Administration The Hong Kong Examinations and Assessment Authority (HKEAA) is an independent and not-for-profit statutory body that administers public examinations and various professional examinations in Hong Kong. Responsibilities Process Special Entry and Special Examination Arrangement applications, vetting...
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hong kong, Hong Kong SAR China Hong Kong Examinations and Assessment Authority Full timeTemporary Senior Officer – Examinations Administration Add expected salary to your profile for insights The Hong Kong Examinations and Assessment Authority (HKEAA) is an independent and not-for-profit statutory body which administers public examinations in Hong Kong. Our scope of responsibility extends to administering over 200 international and...
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Temporary Officer
5 days ago
Hong Kong Island, Hong Kong SAR China Hong Kong Examinations and Assessment Authority Full timeA statutory body in Hong Kong is looking for a Temporary Officer for Examinations Administration to implement a new call centre system. Candidates should have a Bachelor's degree and at least 5 years of relevant experience in call centre and project management. Key responsibilities include supporting the new phone system setup, designing workflows, managing...
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hong kong, Hong Kong SAR China Hong Kong Examinations and Assessment Authority Full timeA public examinations authority in Hong Kong is seeking a Temporary Senior Officer for Examinations Administration. This role involves processing applications and supporting the Special Entry Application System. Candidates should have a Bachelor’s degree and relevant supervisory experience in education, with strong communication skills in English and...
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Examinations Administration Specialist
5 days ago
Hong Kong Island, Hong Kong SAR China Hong Kong Examinations and Assessment Authority Full timeAn independent educational body in Hong Kong is seeking an administrative support officer to manage international and professional examinations. Candidates must hold a Bachelor's Degree with at least 3 years of experience in education-related sectors. Strong planning, organisational, and interpersonal skills are essential, along with computer literacy and...
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Senior Manager – Examinations Administration
5 days ago
Hong Kong Island, Hong Kong SAR China Hong Kong Examinations and Assessment Authority Full timeSenior Manager – Examinations Administration (Ref: IP/10/270) The Hong Kong Examinations and Assessment Authority (HKEAA) is an independent and not-for-profit statutory body which administers public examinations in Hong Kong. Our scope of responsibility extends to administering over 200 international and professional examinations. We are looking for...
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Manager – Examinations Administration
3 days ago
Hong Kong Island, Hong Kong SAR China Hong Kong Examinations and Assessment Authority Full timeManager – Examinations Administration (Ref: IP/10/276) The Hong Kong Examinations and Assessment Authority (HKEAA) is an independent and not-for‑profit statutory body which administers public examinations in Hong Kong. Our scope of responsibility extends to administering over 200 international and professional examinations. We are looking for talented...
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Temporary Officer – Information Technology
5 days ago
hong kong, Hong Kong SAR China Hong Kong Examinations and Assessment Authority Full timeTemporary Officer – Information Technology (Systems Management) Add expected salary to your profile for insights The Hong Kong Examinations and Assessment Authority (HKEAA) is an independent and not-for-profit statutory body which administers public examinations in Hong Kong. Our scope of responsibility extends to administering over 200 international and...
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Hong Kong Island, Hong Kong SAR China Hong Kong Examinations and Assessment Authority Full timeAdd expected salary to your profile for insights The Hong Kong Examinations and Assessment Authority (HKEAA) is an independent and not‑for‑profit statutory body which administers public examinations in Hong Kong. Our scope of responsibility extends to administering over 200 international and professional examinations. We are looking for talented people...
