End User Services Support Engineer
1 week ago
Join to apply for the End User Services Support Engineer role at Millennium . Get AI-powered advice on this job and more exclusive features. The End User Services Support Engineer is responsible for providing quality support services and proactive preventative maintenance in a fast-paced financial company. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment. Principal Responsibilities Deliver high-quality white glove 1st to 3rd line support to all users in a courteous professional manner. Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations. Produce technical documentation/knowledgebase articles. Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing. Strong analytical and problem-solving skills across the infrastructure stack including cloud technologies. Ability to work independently and under pressure. Flexible in approach, comfortable dealing with ambiguity when necessary. Contribute ideas to improve current technology and team operations. Identify and help to automate processes within Infrastructure. Qualifications/Skills Advantageous Must have experience working at a finance company supporting trading applications. Quick learner, detail-oriented; demonstrable thoroughness and strong ownership of work. Onboarding users onto technology systems including remote workstations. Familiar with PC hardware/software troubleshooting and deployment practices for desktops. Ability to troubleshoot/script in Python/PowerShell. Citrix VDA infrastructure and application support including Dell thin terminals. Experience in enterprise change management and outage escalation procedures. Able to effectively provide support to remote locations including home setups. Comprehensive knowledge of Windows 10/11, Microsoft Office 2021/O365. Broad understanding of mobile tech including Intune, Android and IOS devices. Cisco and IPC phone support. Webex/Zoom/Slack/Teams support including video calls & content sharing. Experience working with 3rd party vendors to resolve complex issues. Excellent written and verbal communication skills as well as strong customer service experience. Demonstrate an ability and interest in having a hands-on approach to the trade floor support function. Seniority level Entry level Employment type Full-time Job function Information Technology Industries Investment Management This job is active and open for applications. #J-18808-Ljbffr
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End User Services Engineer – IT Support
7 days ago
Hong Kong Island, Hong Kong SAR China Hang Seng Bank Full timeA leading financial institution in Hong Kong seeks an End User Services Analyst Engineer to provide technical support and manage IT services. Responsibilities include diagnosing issues, ensuring efficient customer service, and collaborating with various teams. The ideal candidate has a Bachelor's degree in a relevant field, proven experience in customer...
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End User Support Specialist
2 weeks ago
hong kong, Hong Kong SAR China ioTech Solutions Full timeOur client, a leading global investment bank, is seeking an End User Support Specialist to join their team. Responsibilities: Serve as the primary point of contact for VIP users, delivering high-touch, high-quality technical support. Respond swiftly and effectively to VIP user issues, minimizing workflow disruptions. Install, configure, and troubleshoot...
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Elite End-User Support Specialist
2 weeks ago
hong kong, Hong Kong SAR China ioTech Solutions Full timeA leading global investment bank located in Hong Kong is seeking an End User Support Specialist to provide top-tier technical support to VIP users. The role involves troubleshooting desktop systems, managing video conferencing support, and ensuring adherence to IT security policies. Candidates must have a Bachelor's degree in IT and at least 3 years of...
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User Services IT Technician
2 weeks ago
Hong Kong Island, Hong Kong SAR China HKU Careers Full timeA prominent university in Hong Kong seeks an IT Technician for its User Services Team. This role involves providing technical support, ensuring the proper functioning of devices, and troubleshooting issues. Candidates should have a diploma in Information Technology and strong communication skills in English and Chinese. The position offers a full-time,...
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Contract Infrastructure Engineer: End-User
2 weeks ago
Hong Kong Island, Hong Kong SAR China The Career Works Full timeA leading recruitment agency in Hong Kong is seeking a Contract Infrastructure Engineer to provide support for Windows client workstations and mobile solutions. The ideal candidate will have 1-3 years of End User Services experience, particularly in the banking or financial services sector. Essential qualifications include a Diploma in Information Technology...
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Hong Kong Island, Hong Kong SAR China The University of Hong Kong Full timeA leading educational institution in Hong Kong is seeking an IT Technician to join their User Services Team. In this role, you will provide technical support to end users, ensuring the proper functioning of devices and resolving both hardware and software issues. Candidates need a diploma in Information Technology and strong communication skills in English...
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Manager/Assistant Manager, IT Infrastructure
1 week ago
hong kong, Hong Kong SAR China Shangri-La Group Full timeCareer Opportunities: Manager/Assistant Manager, IT Infrastructure - End User Support ) Requisition ID - Posted - Hong Kong SAR - Shangri-La International Hotel Management Limited - Information Technology - Permanent Shangri-La Group Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.Headquartered in Hong Kong, we have over...
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End User Support Supervisor — Desktop
2 weeks ago
hong kong, Hong Kong SAR China Automated Systems (HK) Ltd Full timeA leading support services provider in Hong Kong is seeking an End User Support Supervisor to lead a team of analysts and technicians. The ideal candidate will have a bachelor's degree in Computer Science or related field and extensive IT support experience, including supervisory roles. Responsibilities include managing work schedules, overseeing service...
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End User Services Analyst Engineer
7 days ago
Hong Kong Island, Hong Kong SAR China Hang Seng Bank Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Chief...
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IT Technician for User Services Team
2 weeks ago
Hong Kong Island, Hong Kong SAR China The University of Hong Kong Full timeAdd expected salary to your profile for insights IT Technician for User Services Team of Information Technology Services (Ref.: ) Information Technology Services provides central IT services to support the University’s teaching, learning, research and administrative activities. ITS is transforming its organization to support its new strategic development...
