Assistant Customer Onboarding Manager
2 weeks ago
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Commercial Banking Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists. We are currently seeking a high caliber professional to join our team as Assistant Customer Onboarding Manager. Principal responsibilities Identify CDD requirement gap by analyzing customer information to ensure collection of sufficient information and supporting documents required for the completion of the account opening Understand customer context, oversee goals, and provide product information to best serve Improve product penetration and customer retention and helping foster positive customer relationships Oversee the end-to-end CDD and onboarding process and ensure the execution excellence. Reengineer the customer on-boarding process flow to continuously improve efficiency and effectiveness. Make recommendations on all client on-boarding decisions according to the sufficiency in fulfilling CDD requirements and raise exception / variance approval requests with sufficient justifications. Qualifications - External University degree in Business Administration or related disciplines Proven years of work experience in providing high standard of customer service preferred Knowledge in commercial banking and Know Your Customer (KYC) regulatory requirements on corporate customers Passes in the Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 Experience in handling CDD review for corporate customers preferred Good communication and interpersonal skills Proficiency in both spoken and written English and Chinese High level of customer centricity mindset with dedication to deliver exceptional quality services for customers Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage. The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ## More Job Information Job Function 銀行 · 金融服務 - 一般 · 其他 Location 尖沙咀 Employment Term 全職 Employment Term 長期 Education 學士 #J-18808-Ljbffr
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Customer Onboarding Lead
2 weeks ago
hong kong, Hong Kong SAR China Hang Seng Bank Full timeA leading commercial bank in Hong Kong is seeking an Assistant Customer Onboarding Manager to enhance the onboarding process for corporate clients. The role requires a university degree in Business Administration and proven customer service experience. Responsibilities include analyzing customer information, improving product penetration, and managing the...
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Assistant Client Onboarding Manager
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Hong Kong Island, Hong Kong SAR China Goldhorse Securities Full timeResponsibilities Handle account opening processes for various client types, including institutional, corporate, high‑net‑worth individuals, and EAM clients, and ensure all documentation meets regulatory and internal compliance standards. Maintain and timely update relevant policies and procedures related to client on‑boarding and account review to...
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Client Onboarding Manager
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Hong Kong Island, Hong Kong SAR China Goldhorse Securities Full timeAdd expected salary to your profile for insights Handle account opening processes for various client types, including institutional, corporate, high-net-worth individuals, and EAM clients, and ensure all documentation meets regulatory and internal compliance standards. Maintain and timely update relevant policies and procedures related to client on-boarding...
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hong kong, Hong Kong SAR China DBS Bank Full timeAssociate/Analyst/Senior Officer, Customer Onboarding (Credit Card), Technology & Operations Join to apply for the Associate/Analyst/Senior Officer, Customer Onboarding (Credit Card), Technology & Operations role at DBS Bank . Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient...
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HR Assistant: Onboarding
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Hong Kong Island, Hong Kong SAR China Walkers (Hong Kong) Full timeA leading international law firm is seeking a proactive HR Assistant for its Hong Kong office. The role involves supporting the HR Director, handling onboarding/offboarding, managing employee records, and ensuring compliance with the Law Society of Hong Kong. Ideal candidates have a bachelor’s degree and 1-2 years of experience in an HR support role, with...
