Customer Services Manager-China Life Trustees Limited

6 days ago


Kowloon, Hong Kong SAR China China Life Insurance (Overseas) Company Limited Full time

Customer Services Manager-China Life Trustees Limited Deliver quality services to resolve customer enquiries and complaints in professional manner Take immediate actions towards potential customer’s complaint and provide constructive advices for continuous improvement Consolidate customers' feedback from all channels and prepare regular investigation reports on Customer Satisfaction for management review Prepare training materials and guidelines as well as deliver training to the team on job knowledge and customer service skills Review and enhance service processes and coordinate ad hoc projects relating to improvement of the quality and productivity of the team, as well as quality monitoring Foster a culture of continuous improvement and innovation within the customer service function. Explore opportunities to integrate AI tools to digitalize the process to enhance performance and the customer service operations. Perform other ad-hoc tasks as required Required Qualifications Minimum 5-year of relevant working experience in pension business or customer services sector, in which 2-year at supervisory level. Customer-obsessed, determined, detail-oriented and a good team player Solid people management experience, track record of setting up or transforming customer service team is preferred A good team player while able to work professionally under minimal supervision, self-driven and able to establish proactive and ownership mindset in the customer service team. Fluent in both spoken and written English, Chinese and Mandarin #J-18808-Ljbffr



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