Senior Customer Experience

A premium wine retailer in Hong Kong is seeking an Ambassador to ensure exceptional client experiences and meet sales targets. The ideal candidate should have a diploma or above and possess strong communication skills in English, Cantonese, and Mandarin. Excellent customer service and sales skills are essential. Fresh graduates are welcome to apply. Benefits...

A major event management company in Hong Kong is seeking a Senior Customer Services Officer to provide efficient operations and handle customer inquiries. The ideal candidate will have a Bachelor’s degree, at least 3 years of experience in Customer Services, and excellent interpersonal skills. This full-time role involves working under pressure during...

A leading travel technology firm based in Hong Kong is seeking a seasoned Senior Manager of Customer Experience Strategy. This role requires 8-10 years of experience in CX or UX, focused on developing and implementing a customer experience framework. The ideal candidate will possess strong strategic and collaborative skills, advocating for customer needs and...

A well-established insurance institution in Hong Kong is seeking a (Senior) Customer Service Officer to enhance its Customer Experience function. The ideal candidate will have a minimum of 2 years of customer service experience, ideally within insurance or financial services. Responsibilities include providing professional service across multiple channels,...

A global insurance provider in Hong Kong is seeking a Senior Executive, Operations-Customer Service to manage customer inquiries and provide support for underwriting and claims. The ideal candidate possesses a diploma with 2 to 4 years of experience in a call center environment, excels in complaint handling and communication, and is proficient in both...

An insurance company located in Hong Kong seeks a Senior Executive in Operations-Customer Service. This role involves being the primary contact for all customer inquiries, resolving issues, and providing advice on insurance products. Candidates should have a diploma with at least 2-4 years in call center environments, possess excellent communication skills,...

About Klook We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler. Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination....

A premier telecommunications service provider in Hong Kong is seeking a Senior Manager for Network Quality and Customer Experience Assurance. The successful candidate will oversee customer complaints, conduct detailed analysis for mobile network services, and design innovative tools to enhance 5G/4G performance. With a Bachelor's Degree and at least 10 years...

A leading telecommunications company in Hong Kong is seeking a Senior Manager for Network Quality and Customer Experience Assurance. The role involves overseeing customer complaints related to mobile network services, enhancing service quality, and collaborating across business units. Candidates must hold a Bachelor's degree and possess at least 10 years of...

A leading shopping mall developer in Hong Kong is seeking a Senior Customer Services Representative to provide high standard concierge service and handle customer inquiries. The ideal candidate has a Diploma, at least 2 years of customer service experience, and is pleasant, outgoing, and communicative. The role may require shift work and offers benefits...