Field Application Engineer

2 weeks ago


hong kong, Hong Kong SAR China Outsight Full time

Join to apply for the Field Application Engineer role at Outsight . Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data. Operators of transportation hubs like airports and train stations, as well as sport venues, road infrastructures and industrial sites, now have access to accurate and anonymous Spatial Intelligence data to improve operations and increase user safety and satisfaction. Our international team of scientists and engineers develops our solutions from Paris, San Francisco, Sophia‑Antipolis (Nice) & Hong Kong. To support our global outreach, we also operate a commercial office in Spain. Context As a Field Application Engineer in the Customer Support team, you are the customer's privileged point of contact for all aspects related to the deployment of our “Spatial Intelligence Platform” solutions intended for managers of public places (Airports, etc.) and “Real‑time 3D perception” for developers of smart machines and systems (robotics, real‑time mapping, autonomous pilots, aerial inspection, etc.). Responsibilities Serve as the primary technical contact for deploying our solutions in public spaces and smart infrastructures. Lead product installations and manage customer feedback, ensuring a seamless experience from start to finish. Analyze and resolve technical issues, contributing to product improvement. Ensure customer satisfaction and deliver onboarding training to new customers, helping them understand and adopt Outsight solutions. Generate new sales opportunities: identify the right stakeholders in the existing customer portfolio, provide insights on customer needs and upcoming projects to the sales team, help close deals by answering customer questions and addressing concerns, deliver demos of Outsight solutions, and attend pre‑sales customer meetings when requested. Collaborate with other teams—sales, marketing, and product development—to provide valuable input on product features, marketing campaigns, and customer support initiatives, particularly documenting feature requests tagged as sales or delivery blockers. Requirements for the role Master’s degree in Computer Science, Electrical, Industrial, Automotive Engineering, Mechanical Engineering, or related field, or equivalent practical experience. Minimum of 4 years in a similar role, demonstrating a history of effective project management and customer engagement. Clear communicator capable of simplifying complex technical concepts. Strong IT & network knowledge. Proactive, detail‑oriented, with a proven ability to work collaboratively in a fast‑paced environment. Willingness to travel. Outsight is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Outsighters don't make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Outsight also strives for a healthy and safe workplace, and prohibits harassment of any kind. If you have a disability or special need that requires accommodation, please let us know. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology and Customer Service Industries Software Development Location Hong Kong, Hong Kong SAR #J-18808-Ljbffr



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