Solution Consultant

Responsibilities Discovery: Assist in the identification of potential sales opportunities and in discovering a particular prospect’s business challenges and vision for a solution to those challenges. RFI/RFP Responses: Lead the creation of a response to a specific prospect’s request for information or proposal, including creating and formatting the content, ensuring the quality of the response, and ensuring timely delivery of the response. Product Presentations & Demonstrations: Deliver product presentations and configured demonstrations to prove Fano’s ability to meet a prospect’s Compliance, Speech Analytics and Language AI challenges. The resulting demonstration and subsequent outcomes are initial proofs as to how Fano can deliver value based on what was learned about that prospect during discovery and throughout the engagement. These are to be delivered both live and remotely. Language AI Architecture / Technical Components Overview: Deliver an in-depth overview of the architecture and proprietary product capabilities that provide its unique value in the market. Solution & Demo Creation: Lead in the creation of new demo & products that help drive Partner and Fano’s solutions into the market. Technical Validation Events: Manage to successful conclusion the technical validation events that require Fano’s Presales to leverage data and other information provided by a prospect to show that prospect, in detail specific to them, the value of leveraging Fano’s solutions. Transfer Knowledge: Share your selling and technical experience with the rest of Fano’s Presales team, both formally and informally. Collaboration and Support: Assist other Solution Consultants in the execution of the above responsibilities. Offer Feedback: Provide feedback to product management. Requirements 5+ years’ experience in a presales capacity successfully selling to both large and small enterprises. Strong understanding of public cloud providers such as AWS, Google, Azure. Familiar with Telecom, Cloud Architecture, Speech Analytic and NLP solutions. Familiar with basic BFSI and Language AI concepts. Familiarity with enterprise business software – Speech to Text, Voice Bot, Chat Bot, GenAI and NLP. This would be a great advantage. Strong written and verbal communication skills. Able to speak English and Mandarin is a must and additional language would be an advantage. Able to travel. Proven collaborator and liaison with all levels and departments within the organization. Technical skill and/or ability to acquire in-depth knowledge and use of Fano’s products. Strong work ethic and ability to work autonomously given fundamental priorities and responsibilities. Strong organizational skills with the ability to multi-task and prioritize well in a fast paced, dynamic work environment. Candidates with less experience will be considered for the Pre‑sales engineer role. Fano Labs is an AI company headquartered in Hong Kong specialised in Speech Recognition and Natural Language Processing technologies. Focusing in a variety of languages, dialects and mixed languages, specially Cantonese and languages in Southeast Asia, our solutions help enterprises from various sectors with customer service, compliance and other lines of business. With the advanced AI technologies, Fano Labs provides a smart Customer Service and Speech Analytics System, for customers from various sectors, where they can greatly enhance their management capability and service quality, by accurately identifying potential compliance risks while detecting and analysing the sentiment of the customers. Also, it will allow enterprises to reduce costs and uncover potential sales opportunities by providing managers with valuable business intelligence which will lead to revenue increases. For more information about our solutions and organisation, please visit #J-18808-Ljbffr