Branch Customer Experience

A leading financial services provider in Hong Kong is seeking a Branch Service Manager I to enhance customer experience and achieve sales targets. Responsibilities include ensuring quality counter services, performing operational tasks, and supporting customer engagement initiatives. Ideal candidates have relevant diplomas, strong service orientation, and...

A leading financial services institution in Hong Kong is seeking a Digital and Branch Services Executive. This role involves managing customer services in the bank, identifying and digitizing banking solutions, and helping achieve sales targets. Candidates should have a relevant university degree or experience in customer-facing roles, alongside strong...

Add expected salary to your profile for insights Ensure that the branch's daily operations and financial activities are in compliance with the Bank's policies and procedures Provide coaching to new joined Tellers from operation perspective Assist manager in handling customer’s complaints Provide excellent service in handling customer issues and enquiries...

Customer Relationship Manager/ Trainee – Branch (35K-80K) Join an intensive on-the-job training program to become a professional Relationship Manager in branch banking. Support the branch team in engaging high-net-worth clients and developing long-term relationships. Learn to conduct financial needs analysis and offer tailored wealth solutions, including...

Branch - Assistant Branch Operations & Services Manager Add expected salary to your profile for insights Ensure that the branch's daily operations and financial activities are in compliance with the Bank's policies and procedures Safeguard customer information and the Bank's properties Assist customers and branch personnel in complaint cases Motivate and...

Handle customers’ enquiries & requests in best quality of service Perform the loan processing, credit review and administrative duties Build good relationship with customers and sales team What you enjoy: Various Branch Locations Monthly Incentive Scheme Discretionary Performance Bonus Life Insurance & Medical Insurance Birthday Leave & Flexi Leave Fast...

Branch Checker (Assistant Branch Operations Manager, Banking) A rapidly growing China-based bank in Hong Kong is seeking a high-caliber Branch Checker (Assistant Branch Operation Manager). Job Responsibilities Supervise the counter services to ensure smooth and efficient day-to-day operations with emphasis on high quality customer services; Ensure the branch...

Some careers have more impact than others. If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued. Retail Distribution – Branch Network RBW Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth...

A leading financial institution in Hong Kong is seeking a Branch Service Manager II. The role focuses on managing customer servicing requests and leading a team to achieve excellent satisfaction. Candidates should possess a secondary education and have 2-5 years of experience. Strong service orientation and bilingual capabilities in English and Chinese are...

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Retail...