Assistant Manager, Shareholder Services.
3 days ago
At Principal, we invest in what matters. And building talented teams is where it all begins. We’re drawn to people who bring unique perspectives, passion, and expertise to help us advance the financial security and well‑being of our customers, transform our growing business, and drive positive change in the communities where we live and work. When we invest in you, and you invest in us, great things happen. Join Principal Financial Group for an exciting opportunity to provide outstanding shareholder services. This role is uniquely positioned to lead all aspects of daily operations and drive process improvements, ensuring flawless performance and high service levels. You will have the opportunity to collaborate with internal and external collaborators, making a significant impact on our operations and client happiness. What You'll Do Oversee the Shareholder Services team and direct reports to management. Manage day‑to‑day activities (e.g., reporting, AML/KYC, client enquiries) of the Shareholder Services team and ensure the operation complies with best practices and company policies. Oversee vendor operations to ensure service delivery meets SLAs and monitor performance by assessing errors and key performance indicators. Build strong working relationships with clients and internal stakeholders, ensuring service solutions are timely and thorough and related functions are handled accurately, efficiently, and according to established guidelines and controls. Drive operational efficiency, establish and review operation procedures, and ensure control and compliance with operational risk management standards and regulations. Manage, mentor and motivate team members through coaching, performance reviews, and training to ensure high productivity and professional growth. Perform ad hoc projects as assigned. Requirements Bachelor’s degree in Finance, Business Administration, or related fields. At least 5 years of experience in fund‑management operations or transfer‑agency activities, with at least 1–2 years in a supervisory role. SFC Type 1 licensed holder preferred; SFC RA 13 licensed candidate will be a strong advantage. Proficient in English and Cantonese, both written and spoken. Skilled in Microsoft Word, PowerPoint, and Excel (Macros and VBA knowledge is a plus). Strong problem‑solving, critical‑thinking, and analytical skills. Excellent communication and interpersonal skills with the ability to foster effective working relationships. Flexible and adaptable to evolving structures, processes, and requirements. Self‑motivated and able to work under pressure and prioritize effectively. Candidates with more experience will be considered as Manager. #J-18808-Ljbffr
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