Assistant Officer

4 days ago

Hong Kong Island, Hong Kong SAR China Computershare Hong Kong Investor Services Limited Full time

Customer Operations Assistant Officer In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex. Overview Customer Operations Shareholder Information Team is one of the Operations Teams within Hong Kong region, responsible for providing back end support for processing shareholders’ requests into the system. The Customer Operations Assistant Officer must deliver all the daily jobs within agreed timeline and service/quality standards, e.g. according to our operation procedures. This role is also expected to work collaboratively across various teams within Operations, this is significant, in order to process all the shareholders’ instructions within service level and comply with compliance into the system. Key Accountabilities Ensure incoming documents including incoming mails, transfer documents, proxy forms and corporate action forms etc. are sorted timely, accurately and in accordance with relevant procedure and SLA. Ensure the sorted documents are scanned in accordance with relevant procedure and meet business goal of same day scanning service standard. Arrange the delivery of sorted/scanned documents to responsible teams. Ensure incoming emails and faxes forwarded to the responsible teams in timely manner. Classify incoming mails related to shareholder requests. Support corporate action activities if needed. Undertake ad hoc duties or tasks as assigned by management. Work independently and under pressure. What you will bring to the role To be successful in this role, you must have good communication and problem-solving skills, and some basic understanding relating to share registry business. Key Skills Required Diploma / Associate Degree or above. Min 2-year of working experience in digitization and imaging would be a definite advantage. Self-motivated, well-organized and detail-minded. Team player, with strong interpersonal and communication skills. Proactive, work independently under pressure. Proficient in reading, written and spoken English and Chinese. Rewards Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. And more. #J-18808-Ljbffr

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