Customer Service Manager

2 weeks ago

Kowloon, Hong Kong SAR China Zircon Securities (HK) Limited Full time

Add expected salary to your profile for insights Oversee the day-to-day operations of the Customer Service Department, taking full responsibility for its performance and compliance with regulatory standards. Manage client account opening processes, ensuring accuracy, efficiency, and adherence to SFC requirements. Coordinate and execute market-related activities, including promotional campaigns and client engagement initiatives. Handle customer inquiries, complaints, and escalations in a timely and professional manner, implementing resolutions to maintain high levels of client satisfaction. Lead, train and motivate a team of customer service representatives to achieve departmental goals. Monitor team performance, set objectives, and conduct regular evaluations to foster continuous improvement. Develop and implement customer service policies and procedures to enhance operational efficiency. Collaborate with other departments to support business objectives and ensure seamless client interactions. Maintain accurate records and prepare reports on departmental activities and metrics. Requirements Bachelor's degree in business or a related field. Minimum of 5 years of experience in securities industry with experience in an internet brokerage firm or online financial services platform. Proven leadership and team management experience. Demonstrated strong sense of responsibility and ability to assume leadership for departmental operations. Proficiency in handling account opening, market activities, complaint management, and SFC Compliance. Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members. Excellent communication skills in Cantonese, Mandarin and English. Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? What’s your expected monthly basic salary? Which of the following languages are you fluent in? uSMART Securities Limited Sheung Wan, Central and Western District, HK What can I earn as a Customer Services Manager #J-18808-Ljbffr

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