Customer Service Ambassador

Responsibilities Provide quality services and assist up‑selling and cross‑selling financial products/services to customers transacting at branches. Assist the Senior Branch Operations & Service Manager to achieve and exceed business targets set. Control and administer the daily operations of the Branch / Priority Banking Centre. Ensure that efficient and high‑quality services are delivered to customers. Business Objectives Generate business through cross‑selling banking products to customers transacting at counters. Provide the highest standard of service to customers at all times. Maintain cordial relationships with existing and new customers. Processes Handle deposit/withdrawal transactions and provide other banking services at counters. Ensure that cash in the teller’s cash till is balanced with the online cash book and that all customer transactions are correctly posted. Post all general ledger entries and ensure that the books of the branch are balanced. Update customers’ records in the computer system and assist with general filing of bank records at the branch. Comply with all applicable money‑laundering prevention procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager. Bring to the attention of the Senior Branch Operations & Service Manager any problems encountered and any recommended solutions. Governance Assess the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas. Maintain awareness of the regulatory framework and of the Group’s regulatory requirements and expectations relevant to the role. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Embed the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank, ensuring compliance with all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders Internal Contacts All branch sales and service staff External Contacts Customers Skills and Experience Anti‑Money Laundering Policies and Procedures Customer Interaction Understanding Customer Needs Teller Functions About Standard Chartered Standard Chartered is an international bank that has operated for more than 170 years in some of the world’s most dynamic markets, providing positive impact to clients, communities and employees. The Group is committed to diversity, inclusion and high standards of corporate governance and social responsibility. What we offer Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and a range of self‑help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values‑driven organisation , one that embraces and celebrates our unique diversity. Standard Chartered is an equal opportunity employer. #J-18808-Ljbffr