Client Service Manager

Join to apply for the Client Service Manager role at Standard Chartered . Responsibilities Assist the Senior Branch Operation & Service Manager and Relationship Manager to achieve and exceed business targets. Control and administer the daily operations of Priority Banking customers. Ensure that office rules, branch control and operational procedures are strictly adhered to. Support Relationship Manager to deliver high‑quality service to customers and identify sales opportunities to maximize new business acquisition. Bring problems and recommendations to the Senior Branch Operation & Service Manager. Facilitate sales and service monitoring by maintaining data tracking and system input. Conduct sales document checking and follow‑up where required. Conduct sales activities via tag‑on, cross‑selling through customer enquiry screening and compile potential prospecting lists. Comply with all applicable money‑laundering prevention procedures and report suspicious activity to the Unit Money‑Laundering Prevention Officer and line manager. Scrutinise daily computer reports for unusual entries that may require further investigation. Assess the effectiveness of the Group’s governance, oversight and controls, and oversee changes where necessary. Maintain awareness of the regulatory framework and requirements relevant to the role. Key Issues Regulatory & Business Conduct – Display exemplary conduct, live by the Group’s Values and Code of Conduct, and embed the highest standards of ethics. Stakeholders Internal – All branch sales and service staff; all frontline business stakeholders; various Retail Banking departments (Strategy Branch Operations & System / CEPG etc.); other support functions (IT / Audit / Finance / HR etc.). External – Retail Banking customers. Qualifications Experience in customer service. Skills and Experience Anti‑money Laundering policies and procedures. Customer interaction. Understanding customer needs. Customer support policies, standards and procedures. About Standard Chartered We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us. Our purpose is to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good. When you work with us, you’ll see how we value difference and advocate inclusion. What We Offer Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform; development courses for resilience and other human skills; global Employee Assistance Programme; sick leave; mental health first‑aiders and all sorts of self‑help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values‑driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies; everyone feels respected and can realise their full potential. Seniority level Entry level Employment type Full‑time Job function Business Development and Sales Industries Banking #J-18808-Ljbffr