Head of Customer Success

20 hours ago


hong kong, Hong Kong SAR China Michael Page International (Hong Kong) Limited Full time

APAC exposure, Head of Customer Success / Lead of Restaurant SaaS business A famous brand to growth About Our Client Our client is a leading SaaS provider offers comprehensive digital solutions for food service businesses, including POS systems, supply chain management, financial reconciliation, and customer engagement tools. Job Description As a Head of Customer Success (SaaS Solution, Payment), your main responsibilities will include: Develop and execute customer success strategies aligned with regional and global goals. Manage full client lifecycle: onboarding, monitoring, renewals, and upselling. Build strong client relationships, understand operational needs, and coordinate internal teams to deliver tailored solutions. Monitor customer and market trends., identify risks, and implement retention strategies. Lead and grow the SEA customer success team, driving performance and collaboration. Analyse customer data to optimize strategies and improve service efficiency. Develop customer success strategies and plans tailored to the SEA market, ensuring alignment with the company's overall overseas business objectives to enhance customer lifetime value and renewal rates. Oversee full life cycle management of SEA clients, building and maintaining strong relationships to elevate satisfaction and loyalty. Deeply understand client needs and operational pain points, coordinating internal resources (e.g., product, tech, operations) to deliver customised solutions. Ensure successful adoption of food service SaaS products and tangible business value enhancement. The Successful Applicant A successful Head of Customer Success (SaaS Solution) should have: Bachelor's degree in relevant fields. Proven experience in managing customer success within a SaaS / Fintech / Payment environment. 5+ years in customer success, with 3+ years in Southeast Asia. Experience in restaurant SaaS or tech sectors preferred. Strong data analysis, CRM proficiency, and cross-cultural leadership skills. Fluent in English and Mandarin What's on Offer A competitive salary package and company benefits Opportunities to work with innovative SaaS solutions in the technology industry. A supportive and collaborative company culture that values employee growth. Potential for career advancement in a growing organisation. High Impact Role: Shape go-to-market strategies, build partner ecosystems Cross-Functional Collaboration: Work closely with product, tech, and marketing teams to deliver localized solutions and support. Career Growth: Opportunity to build and lead a regional team #J-18808-Ljbffr



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