Senior Manager, Customer Risk Control, Life Operations
21 hours ago
Senior Manager, Customer Risk Control, Life Operations Sha Tin District, Hong Kong SAR Join to apply for the Senior Manager, Customer Risk Control, Life Operations role at FWD Insurance About FWD Group FWD Group (1828.HK) is a pan‑Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer‑led and tech‑enabled approach aims to deliver innovative propositions, easy‑to‑understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest‑growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. The Job Lead and build the Customer Risk Control Team under Life Operations to support business and comply with regulatory requirements (e.g. Hong Kong, Macau, Bermuda) Screen pre‑underwriting documents and advise if any documents are missing from an AML/CTF perspective Perform enhanced due diligence (EDD) including but not limited to applications with complex policyholder structure (e.g. multi‑layer entity, trust) and jumbo/high‑net‑worth cases Handle EDD for high‑risk customers during policyholder services and claims Advise and educate channels on AML/CTF requirements Prepare and review procedures in Life Operations Liaise with Risk and Compliance to seek endorsement for updated procedure manuals of Life Operations Work closely with stakeholders across various business units including, but not limited to, Compliance, Strategic Partnership, New Business and Underwriting, Life Administration and Claims Handle ad‑hoc tasks as assigned The Person Degree holder in Business, Compliance, Risk Management and/or related disciplines Minimum 10 years’ experience in life insurance sector and with knowledge of life insurance operations Possess working experience related to case management, regulatory requirements and/or risk mitigations Experience in handling high‑net‑worth applications as a case manager is definitely a plus Deep understanding of AML requirements including EDD on complex structure (e.g. multi‑layer entity, trust) Analytical mindset and problem‑solving skills Good command of both spoken and written Chinese & English Possess strong sense of ownership, adaptive to change Confident to deal with various business stakeholders independently A committed team player who is able to work under pressure and is determined to meet deadlines We offer 5‑day work, 20‑22 days annual leave, excellent learning & development opportunities and an attractive package to the right candidate. Information collected will be treated in strict confidence and used solely for recruitment purposes. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process. #J-18808-Ljbffr
-
Manager, Operational and Technology Risk
3 days ago
Hong Kong Island, Hong Kong SAR China Manager, Operational and Technology Risk Full timeManager, Operational and Technology Risk Why Mox Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Who are we looking for? The Mox Operational,...
-
Senior Life Operations Risk
21 hours ago
Hong Kong Island, Hong Kong SAR China FWD Insurance Full timeA leading insurance company in Hong Kong is seeking a Senior Manager for Customer Risk Control within Life Operations. This role involves leading a team to ensure compliance with regulations while screening high-risk applications and educating stakeholders. The ideal candidate has over 10 years in the life insurance sector, strong analytical and...
-
Operational, Technology
3 days ago
Hong Kong Island, Hong Kong SAR China Manager, Operational and Technology Risk Full timeA leading digital bank in Hong Kong is on the lookout for a Manager of Operational and Technology Risk. This role demands expertise in risk management, particularly operational and technology risks. The candidate will develop frameworks and collaborate with various stakeholders to ensure compliance with regulatory standards, oversee the risk-taking...
-
Operational Risk Management
1 week ago
Hong Kong Island, Hong Kong SAR China CTF Life Full timeA life insurance company in Hong Kong is seeking an Assistant Manager in Operational Risk Management. The role focuses on implementing the Enterprise Risk Management Framework while conducting thorough risk assessments and managing operational risks effectively. Candidates should possess at least 5-6 years of experience in the insurance industry, with strong...
-
Hong Kong Island, Hong Kong SAR China CTF Life Full timeAssistant Manager, Operational Risk Management Join to apply for the Assistant Manager, Operational Risk Management role at CTF Life. What the role is Support the Associate Director of Operational Risk on managing and implementing the Enterprise Risk Management Framework, in particular, ensuring the effective functioning of operational risk management for...
-
Lead, FCC Control
7 days ago
Hong Kong Island, Hong Kong SAR China Lead, FCC Control Full timeWhy Mox Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t...
-
Hong Kong Island, Hong Kong SAR China Bank of China (Hong Kong) Full timeSenior / Business Compliance & Risk Control Manager Join to apply for the Senior / Business Compliance & Risk Control Manager role at Bank of China (Hong Kong). Responsibilities Design and prepare various routine monitoring and compliance reports for Global Markets operational risks. Follow up on various operational incidents and conduct independent...
-
Business Risk and Control Manager
5 days ago
Hong Kong Island, Hong Kong SAR China HSBC Full timeThe Business Risk Manager reports to the Head of Business risk, Trust and Fiduciary Services (TFS). The primary function is to partner with the business, providing support to achieve growth aspirations whilst retaining the appropriate risk management discipline to achieve strategic goals. Business Risk Managers work closely with Risk Owners, Control Owners...
-
Partnerships Senior Manager, Southeast Asia
7 days ago
Hong Kong Island, Hong Kong SAR China Partnerships Senior Manager, Southeast Asia Full timePartnerships Senior Manager, Southeast Asia Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning,...
-
Senior Technology Risk Manager
7 days ago
Hong Kong Island, Hong Kong SAR China Guotai Junan International Holdings Limited Full timeSenior Technology Risk Manager - Operational Risk As a Second Line of Defense (2LoD) Senior Operational Risk Manager with technology focus and reporting to the lead of operational risk, you will provide independent oversight and validation of IT risk management activities, ensuring robust governance and risk mitigation across the organization. Leveraging...