Business Process Analyst

2 months ago

hong kong, Hong Kong SAR China Classy Wheeler Limited Full time

Leading IT&T services company in Hong Kong

Job Description

Candidates with less experience will be considered as Business Process Assistant or Business Process Officer.

Responsibilities
  • As the key stakeholder to regularly review the business process in order to minimize the operational risk and improve the efficiency & productivity.
  • Assist the Manager in formulating the workflow design in align with system capability.
  • Assist to perform business process re-engineering, gap analysis & improvement, and change management.
  • Liaise with internal & external parties to execute and follow up the operation flow improvement & new initiatives.
  • Prepare monthly reports with data analysis to highlight improvement areas for management decision.
  • Work closely with business users & IT to understand the requirements and enhance the functionality in system, and to ensure product/project delivery within the plan schedule.
  • Follow through the integration of IT system for different business, to ensure smooth transition of migration and integration process.
  • Assist in managing project deployment, implementation and support, by designing implementation process and testing scenarios, and conducting UAT.
  • Provide administrative supports including preparation of proposal, projects monitoring and coordination.
  • Handle ad hoc projects as assigned.
Job Requirements
  • University degree or equivalent in Business Administration, Statistics, Operation Management or other related disciplines.
  • A minimum of 3 years’ relevant experience, preferably in telecommunications service industry and/or with IT knowledge and background.
  • Solid experience in project management and control procedures would be an advantage.
  • Customer and result-oriented, energetic and well-organized person with strong interpersonal and communication skills.
  • Strong numerical and analytical ability to identify key issues and solutions systematically.
  • Proficiency in MS office applications.
  • Good command of both spoken and written English and Chinese (Cantonese and Putonghua).
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