Business Analyst

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

About Hang Seng Bank

Hang Seng Bank is committed to delivering exceptional service and excellence in all aspects of our business. Our people are our greatest asset, and we strive to create a dynamic and inclusive work environment that fosters growth and development.

Business Analyst Role

We are seeking a highly skilled Business Analyst to join our Wealth and Personal Banking team. As a Business Analyst, you will play a key role in designing, developing, and delivering customer-focused products and journeys with sustainable value.

Key Responsibilities

  • Provide internal consultancy services on project/systems implementation, workflow design, and process re-engineering in various Wealth and Personal Banking business areas.
  • Investigate operational issues, problems, and new opportunities, and provide initial high-level options for solution design, factoring feasibility and business/change impact.
  • Build end-to-end business models of products and services with varying levels of complexity to help assess and communicate how different scenarios impact existing business state.
  • Support the business owner to prioritise product backlog by providing insight based on business knowledge, investigations, and analysis.
  • Assist the project team in defining clear criteria for acceptable final solutions of work to ensure new business and services meet business and user needs and are aligned with organisational goals.
  • Keep abreast on latest technology/best practices in banking industry and deliver changes to current processes with efficiency and cost improvement.
  • Foster a high engagement team to deliver good quality outputs which exceed user expectations.

Requirements

  • University graduate in related disciplines or other relevant qualifications.
  • Minimum of 5 years' relevant experience in project management/business analysis capability.
  • Knowledge in retail banking business and account acquisition preferred.
  • Familiarize with different ranges of business analytical tools like data models, process flow construction, customer journey mapping etc.
  • Agile knowledge and scrum master experience will be an advantage.
  • Being proactive, innovative, with good communication and analytical skills.
  • Proficiency in both spoken and written English and Chinese.
  • Ability to adopt a growth mindset and proactively identify and bring about change opportunities.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

Why Join Hang Seng Bank?

We offer a dynamic and inclusive work environment that fosters growth and development. Our people are our greatest asset, and we strive to create a workplace that is diverse, inclusive, and supportive. We believe in investing in our people and providing opportunities for career growth and development.

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