Customer Care/e-commerce Associate, Global Luxury Retail
4 months ago
Customer Care/e-commerce Associate, Global Luxury Retail
Our ClientRepresenting one of the long-established luxury brands in searching for young talent to join the e-commerce and client services team based in Shanghai.
Job Duties- Deliver a high standard of customer services to VIP clients in GBA markets
- Provide timely & quality services to all incoming enquiries
- Resolve complaint cases tactfully to ensure customer satisfaction
- Conduct evaluation reviews periodically and prepare reports
- Participate in ad hoc projects upon request
- University Graduate with relevant 3 years of +/- customer service experience earned from International luxury retail, Hotel, e-commerce, or other servicing industries.
- People-oriented, servicing driven, and proactive team player.
- Speaking fluent in English and Cantonese
- Strong interpersonal and communication skills
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