Innovation Lab Lead, Customer Experience

Join to apply for the Customer Care Manager – Innovation Lab role at Cathay Pacific Role IntroductionReports to: Global Head of Customer Contact Cathay Customer Contact Centers are poised for a significant transformation as we accelerate our agenda to become “one of the world’s greatest service brand”, with significant investment being made on...

A leading company in fintech is seeking a Principal Product Designer to join their Innovation Lab. You will define new product ideas, work closely with engineers and product managers, and create prototypes that enhance user experiences. Ideal candidates will have over 5 years of experience as a product designer, strong skills in Figma, and a solid...

A leading innovation lab in Hong Kong is seeking a Principal Product Designer to create products that enhance user experiences. You’ll collaborate with talented teams, bringing your vision to life in a design-driven environment. The ideal candidate has 5+ years of experience in product design, strong skills in Figma, and a deep understanding of...

4 days ago Be among the first 25 applicants Position Overview As a core member of the HKU Shanghai Cross Innovation Lab, you will pioneer the development of AI frontiers—from initial concept and prototype to final assessment. You will work in small, full-stack teams alongside experienced researchers and engineers, contributing to both fundamental research...

A leading insurance innovation lab in Hong Kong is seeking a Team Lead for Data Science. This role offers an opportunity for meaningful management experience while maintaining hands-on work. Candidates should possess a relevant degree and have 5-8 years of experience in data science, along with strong communication, organizational, and coaching skills. The...

A leading educational institution in Hong Kong is seeking a Supervisor/Deputy Supervisor for its Bio-inspired Engineering Research Facility. This role involves overseeing lab operations, ensuring safety, and managing resources for research projects. Candidates should hold a PhD in relevant fields and have significant lab management experience. The position...

We are seeking an innovative Cocktail Lab Specialist to join Penicillin Team, this role focuses on cocktail and bar preparation, flavor management, and the development of unique cocktail menus. The ideal candidate will work primarily in our back of the house, utilizing laboratory tools such as rotary evaporators, centrifuge machines, and ultrasonic...

API Laboratory, part of Worms Safety Group, is a leading provider of quality control, product testing, and technical analysis for textiles, apparel, footwear, and accessories. Our state‑of‑the‑art labs support global retailers and brands with reliable, independent testing and certification services. As a subsidiary of the WORMS Safety Alliance, API...

A premium wine retailer in Hong Kong is seeking an Ambassador to ensure exceptional client experiences and meet sales targets. The ideal candidate should have a diploma or above and possess strong communication skills in English, Cantonese, and Mandarin. Excellent customer service and sales skills are essential. Fresh graduates are welcome to apply. Benefits...

Customer Experience Lead, Large Insurance Company Responsibilities Develop and implement CX strategy: Create and execute a company-wide strategy to enhance the customer experience, aligning it with business goals. Optimize customer journeys: Map out the end-to-end customer experience to identify pain points and opportunities, then design and improve...