Retail Field Trainer

3 days ago

Hong Kong Island, Hong Kong SAR China The SWATCH Group Full time

Job description Training Program Development & Delivery Develop a training calendar and deliver various training programs for all Corporate Boutiques’ team members in Hong Kong & Macau. Review training gaps and develop programs to be reflective upon the analysis of the boutiques and retail team’s KPI’s, sales, mystery shop reports and customer feedback. Obtain and comprehend all training materials and assets from Brand HQ, then translate, modify and organize according to the latest brand’s direction. Deliver both on-site and classroom trainings to all frontline team members in person. Implement Train‑the‑trainer program and coordinate supporting administration work accordingly to HQ guidelines. Explore and engage with external training consultant to bring in new skillsets and knowledge to the retail frontline team such as emotional selling and CRM. Field Training Carry out on‑site observations and provide regular visit reports to Brand Manager and Retail Manager regarding the team members’ standard on selling ceremony, product knowledge level and SOP compliance. Deploy bench plan in Corporate Boutiques to ensure training calendar is in place and Boutique Managers are actively developing and promoting team members. Train up Boutique Managers and Supervisors with techniques and skills of supervision and handling difficulties. Work with Boutique‑in‑charge to deploy regular filed training for existing staff to improve their job skills and possibly prepare for jobs requiring greater skill, and apply in day‑to‑day tasks. Develop language, advanced product and CS trainings for the general sales force. Partner closely with Boutique Managers to develop tailored action plans aimed at optimizing retail KPIs, while proactively identifying new growth and development opportunities to support long‑term success. Conduct quarterly audit reports to ensure Corporate Boutiques are compliant with the most up‑to‑date SOP. Training Evaluation Conduct talent assessments and evaluate campaign effectiveness to enhance employee performance. Amend and revise programs as necessary, in order to adapt to changes that occur in the work environment. Apply objective rating criteria to measure courses effectiveness. Reinforce learning by putting theories into action and monitoring actual execution with frontline team. Carry out course evaluation & analysis and act on feedback where necessary to ensure high quality service provision and continuous improvement. Set targets for future training strategies & directions. E‑Learning Manage and adapt existing training program into online learning system. Translate HQ LLC training material, utilize E‑learning platforms to deliver new product knowledge. Other Supports Deeply understand watch market and compare Pros & Cons with Competitors brand. Design script and FAB, compare our top item with competitor hot item, closely monitor brands marketing activities. Always ready to accept additional responsibilities and able to deal with multi‑tasks by offering professional support for other channels within the team when required, in an attempt to strengthen competency within the industry in various aspects for future development. #J-18808-Ljbffr

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